Patient Services Representative

UPMC; Washington (Washington County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate Patient Services Representative to join their team. In this role, you will be the welcoming face for patients, helping them navigate their financial responsibilities and ensuring a smooth experience as they access healthcare services. Your responsibilities will include verifying insurance benefits, collecting copayments, and assisting with administrative tasks. This position offers the opportunity to make a significant impact in patients' lives while working in a dynamic environment. If you are dedicated to providing excellent service and want to contribute to a meaningful cause, this role is perfect for you.

Qualifications

• Strong communication skills to assist patients effectively.
• Experience with administrative tasks in a healthcare setting.

Responsibilities

• Guide patients through the healthcare system with clear instructions.
• Verify insurance benefits and collect copayments at service points.

Skills

Patient Communication

Administrative Skills

Insurance Verification

Financial Education

Education

High School Diploma

Associate's Degree

Job description

Description -

Get ready to make a difference as a Patient Services Representative! You'll be the friendly face that welcomes patients with a smile, guiding them through their financial responsibilities and ensuring they understand their copayments. You'll also be the go-to person for updating patient demographics and insurance details, making sure everything runs smoothly. Join us and be a part of something truly impactful!

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and
• Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Collect copayments and any other applicable patient payments at the point of service

Schedule: 10 hour shifts. Rotating days, weekends, and holidays. The primary shifts are 6a-4p, 6:30a-4:30p, 7a-5p, 8a-6p, 11a-9p, 2p-12a but could include others as needed. This position will mostly work in the Emergency Department, but could be pulled to Main Registration and Bed Control at the Hospital.