Patient Services Representative

careerportaln-vistacommunityclinic; Vista (CA); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Competitive compensation and benefits

Medical, dental, and vision coverage

Company‑paid life insurance

Flexible spending accounts

403(b) retirement plan

Job summary

Vista Community Clinic in Vista, CA is seeking a friendly front desk receptionist to greet patients, answer inquiries, and perform clerical tasks. The role supports patient flow and ensures smooth check-in.

Responsibilities include verifying insurance, printing schedules, handling forms, and coordinating referrals. Bilingual English/Spanish preferred, and experience with NextGen or EMR systems is a plus. This on-site role offers competitive pay and benefits, with opportunities for growth.

Qualifications

• High school diploma or equivalent.
• One year experience in a medical or dental office.
• Experience in verifying and billing insurance/program eligibility.
• Bilingual English/Spanish.

Responsibilities

• Greet patients in-person and via telephone.
• Verify insurance eligibility and copy insurance cards.
• Perform financial and eligibility screening for clinic programs.
• Print daily schedule and confirm next day’s appointments.
• Complete appropriate paperwork for patients (school excuses, Head Start forms).
• Make follow-up appointments for referrals from other sites.
• Call, reschedule and mail letters to all N/S patients.
• Check in patients by completing encounters and updating records.

Skills

Bilingual English/Spanish

Customer service

Typing 35 WPM

Communication skills

Education

High school diploma or equivalent

Tools

NextGen EMR

Practice Management Systems

Microsoft Office

Job description

Benefits

• Competitive compensation and benefits
• Medical, dental, and vision coverage
• Company‑paid life insurance
• Flexible spending accounts
• 403(b) retirement plan

Responsibilities

Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.

• Greet patients in‑person and via telephone
• Verify insurance eligibility and copy insurance cards
• Perform financial and eligibility screening for clinic programs
• Print daily schedule and confirm next day’s appointments
• Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
• Make follow‑up appointments for referrals from other sites
• Call, reschedule and mail letters to all N/S patients
• Responsible for patients checking in through completing encounters, personal records forms, etc.

Minimum Qualifications

• High school graduate or equivalent
• One year experience in a medical or dental office
• Experience in verifying and billing insurance/program eligibility
• Bilingual English/Spanish

Required Skills, Knowledge, and Abilities

• Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
• Ability to interface with all levels of personnel in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Ability to type minimum 35 WPM

Preferred Skills, Knowledge, and Abilities

• Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
• Experience/familiarity with computers, Microsoft Office products, business e‑mail communication systems and internet search capabilities

Pay Range

• $21.50 - $22.00 depending on experience