Patient Services Representative (Dental)

Mosaic Community Health; Bend (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

Mosaic Community Health in Bend, Oregon is seeking a Patient Services Representative to support clinic operations with excellent customer service. The role includes greeting and registering patients, scheduling appointments, and collecting payments. The ideal candidate should have strong math skills, familiarity with office machines, and proficiency in Microsoft Office, with fluency in Spanish preferred. Join us to help enhance patient experience and clinic efficiency.

Qualifications

• Knowledge of standard office policies and procedures.
• Strong math skills and familiarity with office machines.
• Proficiency with Microsoft Office software preferred.

Responsibilities

• Accurately check patients in and out for all appointments.
• Process sliding scale applications and calculate income.
• Schedule patients according to established provider schedules.
• Answer phone calls and inquiries providing accurate customer service.

Skills

Customer service

Math skills

Microsoft Office proficiency

Fluency in Spanish

Tools

Multi-line telephone

Standard office machines

Job description

Job Description

The Patient Services Representative supports clinic operations by providing timely and quality customer service over the phone and in-person. Responsibilities include greeting, registering, and scheduling patients accurately and promptly; creating patient records; providing documentation to patients; and collecting and applying patient payments.

Responsibilities

• Accurately check patients in and out for all appointments and update patient records.
• Process sliding scale applications and calculate income for submission to the supervisor.
• Schedule patients according to established provider schedules and clinic protocols.
• Answer phone calls and inquiries, providing timely and accurate customer service.

Qualifications

Knowledge of standard office policies and procedures; strong math skills; familiarity with standard office machines (copier, fax, shredder, multi-line telephone, printers, etc.); and proficiency with Microsoft Office software products preferred. Fluency in Spanish preferred.