Patient Services Representative

Harris; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote role

Competitive benefits

Job summary

Harris in the United States is seeking a Patient Services Representative to handle patient queries, coordinate information between patients, families, medical personnel, and staff, and ensure needs are met efficiently.

The role is fully remote, offering competitive benefits and a collaborative, global team environment focused on patient care and billing support.

Qualifications

• Preferably college graduate or at least 2 years in college.
• Medical field related degrees are a plus.
• Strong written and verbal communication skills.
• Ability to work with confidential information.
• Proficient in email use.

Responsibilities

• Answer incoming calls according to procedure and Departmental standards.
• Assist patients in their queries and concerns.
• Collect patients’ outstanding balance.
• Assist third party entities, e.g., insurance, in their queries regarding patients’ accounts.
• Places outbound collection calls according to procedure and Departmental standards.
• Collect patients’ outstanding balance.
• Assist patients in their billing queries and concerns.
• Ensures HIPAA guidelines are respected by safeguarding PHI.
• Team player supporting Department and Company goals and policies.
• Reliable and punctual by maintaining a good attendance record.
• Other related duties may be assigned from time to time.

Skills

Strong communication

Team player

Confidential handling

Email proficiency

Detail oriented

Time management

Self-starter

Organized

Reliable

Flexible schedule

Call center exp.

Education

College degree

Job description

A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient’s health care treatment.

Duties and Responsibilities:

1. Answer incoming calls according to procedure and Departmental standards.

• Assist patients in their queries and concerns.

• Collect patients’ outstanding balance.

• Assist third party entities, e.g., insurance, in their queries regarding patients’ accounts.

1. Places outbound collection calls according to procedure and Departmental standards.

• Collect patients’ outstanding balance.

• Assist patients in their billing queries and concerns.

1. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position’s duties and responsibilities.
2. Team player being supportive of Department and Company goals and policies.
3. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
4. Other related duties may be assigned from time to time.

Qualifications and Requirements

• Preferably College Graduate or at least 2 years in college.

• Degrees and Courses related to Medical Field is a plus.

• Strong written and verbal communication skills.

• Ability to work effectively with minimal supervision.

• Ability to work with confidential information.

• Able to perform simple mathematical calculations.

• Detail oriented.

• Proficient in the use of email.

• Highly motivated self-starter.

• Organized, able to set priorities and meet deadlines.

• Dependable and reliable.

• Team player being supportive of Department and Company goals and policies.

• Must be flexible with schedule.

• At least 1 year call center experience related to Medical Accounts and Programs is a plus

Why Join Us?

• Fully remote role

• Competitive benefits: Insurance, lifestyle rewards & more

• Work with a passionate, global team making an impact in the utility industry