Patient Services Representative

United Surgical Partners International; Spring Hill (FL); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Life and AD&D coverage

Disability insurance

FSAs and HSAs

401(k) retirement plan

Paid holidays

Vacation

Job summary

Florida Springs Surgery Center, a multi-specialty ambulatory surgery center, seeks a Patient Services Representative to support the business office. Responsibilities include scheduling, verifying insurance, providing financial counseling, and handling patient calls and chart building.

The role requires exceptional multi-tasking, strong communication, and teamwork in a fast-paced environment. Prior hospital/medical office experience and excellent customer service are essential.

Qualifications

• High school diploma or GED required.
• 2+ years of hospital or medical office experience required.
• Experience with insurance verifications required.
• Medical billing/coding experience is a plus.
• Must communicate professionally, verbally and non-verbally.
• Ability to manage time to meet high-paced demand.
• Genuine desire to improve the hospital and patient experience.
• Extreme multi-tasking ability.
• Strong medical terminology knowledge.
• Excellent phone etiquette and customer service skills.

Responsibilities

• Schedule appointments and coordinate care as part of the business office.
• Verify insurance and handle insurance-related inquiries.
• Provide financial counseling to patients.
• Make patient calls and assist in chart building.
• Perform additional business office tasks as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Phone etiquette

Education

High school diploma or GED

Job description

Patient Services Representative

Florida Springs Surgery Center is a multi-specialty ambulatory surgery center conveniently located off of US Highway 19 on the west coast of Florida.

Our specialties include:

• Orthopedic Surgery
• Minimally Invasive Spine Surgery
• Sports Medicine
• Total Joint Replacement
• Hand and Upper Extremity
• Neurosurgery

Summary:

Under the direction of the Business Office Manager, this position is responsible for covering any aspect of the business office necessary. Many duties including scheduling, insurance verification, financial counseling, patient calls and chart building. Additional business office operational tasks may be assigned.
The Successful candidate will possess outstanding multi-tasking abilities, communication and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Qualifications:

• High school diploma or GED
• 2+ years of hospital or medical office experience required.
• Experience doing insurance verifications is required.
• Medical insurance billing and coding experience is a plus.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Extreme multi- tasker
• Strong medical terminology
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Who We Are:

We are part of a much larger organization, United Surgical Partners International (USPI). At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

What We Offer:

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation