Patient Services & Scheduling Specialist

United Surgical Partners International; Spring Hill (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Life and AD&D coverage

Disability (short/long term)

FSAs and HSAs

401(k)

Job summary

United Surgical Partners International (USPI) is seeking a Patient Services Representative for our Florida Springs Surgery Center. The role involves scheduling, insurance verification, financial counseling, patient communication, and chart building in a fast-paced ambulatory setting.

The ideal candidate brings 2+ years of hospital or medical office experience, strong medical terminology, and excellent phone etiquette to deliver exceptional customer service and support to patients and care teams.

Qualifications

• 2+ years of hospital or medical office experience required.
• Experience doing insurance verifications is required.
• Medical insurance billing and coding experience is a plus.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Extreme multi-tasker
• Strong medical terminology
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Responsibilities

• Handle scheduling, insurance verification, and financial counseling tasks.
• Make patient calls and assist with chart building.
• Support various business office operations as needed.
• Maintain fast-paced, collaborative customer service focus.

Skills

Insurance verification

Medical billing

Phone etiquette

Customer service

Medical terminology

Multi-tasking

Education

High school diploma or GED

Job description

United Surgical Partners International (USPI) is seeking a Patient Services Representative for our Florida Springs Surgery Center. The role involves scheduling, insurance verification, financial counseling, patient communication, and chart building in a fast-paced ambulatory setting.

The ideal candidate brings 2+ years of hospital or medical office experience, strong medical terminology, and excellent phone etiquette to deliver exceptional customer service and support to patients and care teams.