Patient Access Representative

United Surgical Partners International Inc (USPI); Destin (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

Paid time off (15 days/year)

401k retirement plan

Health savings accounts

Employee Assistance program

Voluntary benefits (pet insurance, legal insurance, etc.)

Job summary

United Surgical Partners International Inc (USPI) is seeking a full-time Patient Access Representative at Destin Surgery Center in Florida. This role involves verifying insurance, scheduling, and managing patient communications. The ideal candidate will have at least 2 years of relevant experience, demonstrate exceptional customer service, and possess strong multi-tasking abilities. USPI offers comprehensive medical, dental, vision, and retirement benefits, along with a supportive and inclusive work environment.

Qualifications

• 2+ years of hospital or medical office experience required.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area.
• Show a genuine desire to improve the Surgery Center.
• Must demonstrate excellent phone etiquette.

Responsibilities

• Verifies insurance prior to patient's arrival.
• Obtains pre-certification from insurance companies.
• Requests office notes from referring physician if needed.
• Calculates and informs patients of amounts due.
• Communicates with the doctor’s office.
• Prepares charts for next day's surgeries.
• Makes outbound collection calls regarding invoices.

Skills

Outstanding multi-tasking abilities

Excellent communication skills

Exceptional customer service skills

Strong medical terminology knowledge

Education

High School Diploma or GED

Job description

Destin Surgery Center as an opening for a full time Patient Access Rep.

Destin Surgery Center is a fast-paced, multi-specialty Ambulatory Surgery Center (ASC) environment committed to producing the highest quality work and experience for patients and their families.

JOB SUMMARY

Under the direction of the Business Office Manager, is responsible for covering any aspect of the business office necessary. Many duties include scheduling, insurance verification, collections, reception, patient calls, and chart building.

The successful candidate will possess outstanding multi-tasking abilities, communication, and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

DUTIES AND RESPONSIBILITIES

• Verifies insurance prior to the patient's arrival, to include "Add On" and Direct Admits
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician, if needed, for Authorization.
• Calculating and Informing patients of the amount due
• Communicating with the Dr. office's
• Ensures all required forms are placed in designated areas of the patient's chart
• Daily preparation of charts for next day's surgeries within the required deadline
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Outbound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Knowledge of health care financing and Medical Collections preferred.
• Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• High School Diploma or GED
• 2 + years of hospital or medical office experience required.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet the high-paced demand.
• Show a genuine desire to work and improve the Surgery Center as a whole.
• Extreme multi-tasker
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

What We Offer (based on status)

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) - Starting PTO accrual is 15 days per year.
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

Who We Are

We are part of a much larger team with United Surgical Partners International (USPI). At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.