Registration Representative

United Surgical Partners International, Inc; Covington (GA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision & prescription

Life and AD&D

Short/long-term disability

FSAs and HSAs

401(k) retirement plan

Paid holidays and vacation

Job summary

United Surgical Partners International, Inc. is seeking a Registration Representative (Full Time) for Resurgens East Surgery Center in Covington, GA. The role covers insurance verification, financial counseling, patient communications, and chart building in a fast-paced ambulatory setting.

Responsibilities include pre-certifications, preparing charts for surgeries, and outbound collection calls. Candidates should have 2-4 years of hospital/medical office experience and excellent customer service

Qualifications

• 2-4 years of hospital or medical office experience preferred.
• Strong verbal and non-verbal communication in professional settings.
• Ability to multitask and adapt in a fast-paced environment.
• Excellent phone etiquette and customer service skills.

Responsibilities

• Verifies insurance prior to patient arrival, including add-ons and direct admits.
• Obtains pre-certification from insurance companies as needed.
• Requests notes from referring physicians for authorization.
• Calculates and informs patients of amounts due and billing details.
• Performs outbound collection calls and sets up payment plans within regulations.
• Prepares charts for upcoming surgeries and ensures required forms are filed.

Skills

Multitasking

Communication

Teamwork

Customer service

Tools

None

Job description

Resurgens East Surgery Center is seeking a Registration Representative, Full Time to join our amazing staff!

Resurgens East Surgery Center is a single specialty outpatient surgical center dedicated to providing patients unrivaled quality care in a safe and economical setting. Unlike traditional hospitals, patients are afforded the opportunity to recover in the comfort of their own homes. Our staff is dedicated to providing the same high-level of patient care that is received in a hospital setting.

JOB SUMMARY:

Under the direction of the Business Office Manager, is responsible for covering any aspect of the business office necessary. Many duties includes scheduling, insurance verification, financial counseling, patient calls and chart building.

Successful candidate will possess outstanding multi tasking abilities, communication and teamwork as well as the ability to keep up in a fast paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

DUTIES AND RESPONSIBILITIES:

• Verifies insurance prior to patient's arrival, to include "Add On's and Direct Admits"
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician if needed for Authorization.
• Calculating and Informing patients of amount due
• Communicating with the Dr. office's
• Ensures all required forms are placed in designated areas of the patients chart
• Daily preparation of charts for next day's surgeries within required deadline (NO LESS than 3 days prior to surgery, for all cases scheduled four days or more in advance of surgery date)
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Knowledge of health care financing and Medical Collections preferred.

Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:

• Minimum 2-4 years of hospital or medical office experience required.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Extreme multi- tasker
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first‑class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of, our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.