Patient Services Representative

United Surgical Partners International; Spring Hill (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Life and AD&D coverage

Disability (short/long term)

FSAs and HSAs

401(k)

Job summary

United Surgical Partners International (USPI) is seeking a Patient Services Representative for our Florida Springs Surgery Center. The role involves scheduling, insurance verification, financial counseling, patient communication, and chart building in a fast-paced ambulatory setting.

The ideal candidate brings 2+ years of hospital or medical office experience, strong medical terminology, and excellent phone etiquette to deliver exceptional customer service and support to patients and care teams.

Qualifications

• 2+ years of hospital or medical office experience required.
• Experience doing insurance verifications is required.
• Medical insurance billing and coding experience is a plus.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Extreme multi-tasker
• Strong medical terminology
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Responsibilities

• Handle scheduling, insurance verification, and financial counseling tasks.
• Make patient calls and assist with chart building.
• Support various business office operations as needed.
• Maintain fast-paced, collaborative customer service focus.

Skills

Insurance verification

Medical billing

Phone etiquette

Customer service

Medical terminology

Multi-tasking

Education

High school diploma or GED

Job description

Patient Services Representative

Florida Springs Surgery Center is a multi-specialty ambulatory surgery center conveniently located off of US Highway 19 on the west coast of Florida.

Our specialties include:

• Orthopedic Surgery
• Minimally Invasive Spine Surgery
• Sports Medicine
• Total Joint Replacement
• Hand and Upper Extremity
• Neurosurgery

Summary:

Under the direction of the Business Office Manager, this position is responsible for covering any aspect of the business office necessary. Many duties including scheduling, insurance verification, financial counseling, patient calls and chart building. Additional business office operational tasks may be assigned.
The Successful candidate will possess outstanding multi-tasking abilities, communication and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Qualifications:

• High school diploma or GED
• 2+ years of hospital or medical office experience required.
• Experience doing insurance verifications is required.
• Medical insurance billing and coding experience is a plus.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Extreme multi- tasker
• Strong medical terminology
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Who We Are:

We are part of a much larger organization, United Surgical Partners International (USPI). At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

What We Offer:

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation