Patient Services Representative

VCU Dental Care; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental insurance and discounts

Flexible Spending

Paid holidays

PTO

401k with match

Professional development

Disability insurance (short/long)

Life insurance

Profit sharing

Job summary

VCU Dental Care is seeking a front-line patient services assistant to join our Student Practice team in Richmond, VA. You will handle registration, scheduling, insurance verification, and routine financial transactions while coordinating patient flow and supporting students' needs.

We value confidentiality, effective communication, and the ability to manage multiple priorities. A high school diploma and 1-3 years of medical or dental office experience are required, with college education and CDT

Qualifications

• High school diploma or equivalent.
• College education strongly preferred.
• Minimum 1-3 years experience in a medical or dental office setting is required.
• Customer service experience required.
• Accounts receivable and/or insurance verification or coordination preferred.
• Windows-based computer and data entry skills required.
• Experience in dental software and knowledge of CDT codes preferred.

Responsibilities

• Provides front-line patient service and administrative support for the Student Practice, including registration, scheduling, insurance verification, routine financial transactions, and coordination of patient flow and student needs.
• Registration, scheduling, and coordination of patient flow for the Student Practice.
• Insurance verification and routine financial transactions.

Skills

Communication

Multitasking

Teamwork

Confidentiality

Customer Service

Education

High school diploma or equivalent

College education preferred

Tools

Dental software

CDT codes

Windows-based software

Data entry

Job description

Purpose

Provides front-line patient service and administrative support for the Student Practice, including registration, scheduling, insurance verification, routine financial transactions, and coordination of patient flow and student needs.

Expectations

• Provides professional, accurate, and timely service while maintaining confidentiality.
• Communicates effectively, manages multiple priorities, and works independently and as part of a team.
• Maintains reliable attendance and follows established policies and procedures.
• High school diploma or equivalent and 1–3 years of medical or dental office experience required; customer service experience required.
• College education, insurance experience, dental terminology/software, CDT knowledge, and Spanish language skills preferred.

Education level and experience required:

• High school graduate or equivalent
• College education strongly preferred
• Minimum 1-3 years experience in a medical or dental office setting is required
• Customer service experience required
• Accounts receivable and/or insurance verification or coordination preferred
• Windows-based computer and data entry skills required
• Experience in dental software and knowledge of CDT codes preferred

Brief Summary of Benefits

• Health and Group Life Insurance
• Vision
• Dental Insurance and Dental Discounts
• Flexible Spending Participation
• Paid Holidays
• Paid Time Off (PTO) Leave
• 401k contribution and match
• Professional Development/Tuition Reimbursement
• Short Term Disability
• Long Term Disability
• Life Insurance
• Profit Sharing Plan

Background checks required.

EEO Statement: VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.