Patient Service Rep

Riverview Health; Noblesville (IN); On-site; USD 32,000 - 38,000; Full time

Job summary

Riverview Health in Noblesville, IN is seeking a patient-facing Office Assistant to support front desk and back office tasks. You will greet patients, schedule referrals, and help with testing appointments while maintaining accurate records and compliant procedures.

The role involves data entry, insurance registration, and cash handling, with daily use of EMR systems and scheduling software. A High School diploma and prior customer service experience are required, with preferred familiarity with

Qualifications

• High School diploma or equivalent required.
• Preferred training in office administration or data entry.
• Prior customer service experience required.
• Experience in medical offices is a plus.

Responsibilities

• Greet and assist patients at check-in/out with courtesy.
• Schedule appointments and refer for tests or specialists.
• Register and update demographic/insurance information.
• Maintain patient records and ensure data accuracy.
• Handle payments, process co-pays, and balance cash drawer.
• Use EMR, scheduling software, and office equipment daily.
• Ensure compliance with hospital and department policies.
• Communicate changes in workload and assist other departments.
• Maintain a positive, team-oriented attitude.
• Perform other duties as assigned.

Skills

Customer Service

Front Desk

Data Entry

Telephone Etiquette

Education

High School Diploma

Tools

EMR software

Scheduling software

Microsoft Office

Job description

Meet and greet patients, respond to phone calls, and check patients in and out of the physician office. Maintain accurate financial records, patient records and schedule referral appointments. Flexible to work both front and back office.

Job Responsibilities

• Responsible to complete requirements in checking patients in and out of the medical office. Assist with patient scheduling, make appointments and referrals for testing and or other specialists, ensuring medical orders are met. Greet patients in a friendly and courteous manner. Present as trustworthy and cooperative.
• Document patient phone messages accurately. Obtain necessary registration documents. Register and update demographic and insurance info. Update the patient’s electronic medical record and maintain records as required to meet compliances. Communicate necessary information.
• Maintain patient files or records timely. Secure patient medical records and scan them into charts. Assume info management responsibilities for patients’ electronic medical record.
• Collect co-payments and post outstanding balances. Receive payments and prepare bank deposits. Balance and batch electronic credit card transactions. Verify deposit totals with supervisor. Prepare financial documents. Maintain and reconcile cash drawer.
• Process interoffice mail and faxed documentation. Distribute and organize appropriately. Enter drug samples when asked. Maintain educational supplies. Assist other departments when needed. Attend staff meetings.
• Use computer for scheduling, registration, and other record keeping. Requires continual use of phone, fax, copier, and scanner daily. Maintain office supplies and/or communicate needs.
• Ensure to meet compliance with all applicable hospital and department policies, procedures, and protocols.
• Notifies management of changes in workload to maximize productivity. Resolves and follow ups on challenging occurrences or situations.
• Maintain a positive attitude toward patients, physicians, co-workers, management and other hospital staff Contribute to team building and maintain a team-oriented
• Other duties as assigned.

Education Requirements

• Minimum: High School Diploma or Equivalent
• Preferred: Specialized Training in office administrative skills such as computers, software, and data entry.

Experience Requirements

• Minimum: Previous Customer Service experience
• Preferred: 1 or more years of office administrative experience and customer service

License/Certification Requirements - None

Qualifications

Education

Required

High School or better in Other or related field.

Preferred

GED or better in Other.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.