Front Office Coordinator

Urology America; Littleton (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare practice in Littleton, CO is looking for an entry-level front desk representative. In this role, you will greet and assist patients, adhere to HIPAA regulations, and manage scheduling tasks accurately. The ideal candidate will have a high school degree or GED, possess strong communication and organizational skills, and be familiar with front-office operations. This full-time position requires daily travel between office locations for assignments and meetings, making it essential to be adaptable and proactive.

Qualifications

• Previous scheduling and front-office experience preferred.
• Ability to communicate effectively, both orally and in writing.
• Strong organizational capabilities are necessary.

Responsibilities

• Greet patients and manage their needs efficiently.
• Ensure compliance with HIPAA regulations at all times.
• Accurately enter demographic and insurance information.

Skills

Strong organizational skills

Strong communication skills

Front-office experience

Education

High school degree or GED

Tools

Phreesia

Veradigm (Allscripts) PM and EMR system

Job description

You are the face ofStress the practice. You need to be able to handle the patient’s needs with grace and efficiency ensuring accuracy at all levels of contact.

Contacts: Interacts with all levels of the URA business organization.

Job Responsibilities

• Greet patients – you are the face of the practice.
• Ensure that HIPAA regulations are followed at all times.
• Enter all demographic and insurance information accurately and completely.
• Acknowledge all patients as they arrive and address them in a timely manner.
• Schedule patients for follow‑up appointments.
• Schedule patients for recall appointments accurately.
• Distribute patient education as required and test/lab order slips as needed.
• Ensure patient has contact information for procedures/tests to be scheduled.
• Review your email multiple times throughout the day.
• Assist physicians with locating information as needed (referring MDs, etc.).
• Breakdown charts throughout the day, scanning/indexing all new information.
• Put charts together for the next day, correcting usual providers as needed.
• Prepare charts for late day add‑ons.
• Settle credit card machine and balance at end of day.
• Complete closing duties including locking money bag and preparing transport envelopes.
• Straighten front lobby mid‑day and end of day or as needed.
• Train front desk staff when onboarding, learning new areas, working as a team to ensure everyone’s success.
• You are a team and must work cooperatively with your co‑workers.
• Under the supervision of the manager, work with co‑workers to ensure daily completion of responsibilities, assigning tasks as needed.
• Assist manager with additional tasks as delegated.
• Other duties as assigned.

Qualifications

• High school degree or GED required.
• Scheduling and front‑office experience preferred.
• Strong organizational skills.
• Strong communication skills, both oral and written.
• Phreesia, Veradigm (Allscripts) PM and EMR system experience preferred but be willing to train.

Physical Requirements

• Strength: Required to push/pull, lift light objects less than 50 lb.
• Manual Dexterity: Required to perform gross body coordination such as walking, stooping. Standing while performing tasks, carrying, and lifting objects. Required to perform simple motor skills and manipulative skills such as typing and writing.
• Mobility: Requires to sit for long periods of time. Requires to walk and stand (including for long periods). Frequently required to remain in uncomfortable positions for long periods of time, such as bending over equipment, counters, tables, etc.
• Visual Discrimination: Required to read computer screen.
• Hearing: Required to hear normal sounds with some background noise when answering phones.
• Mental Requirements: Able to process great amounts of information, apply strong problem‑solving skills and exercise good judgment. Ability to multi‑task.

Travel Requirements

Daily/weekly, required to travel between office locations for assignments and/or meetings. Occasional travel for meetings or conferences.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Sales, General Business, and Education
• Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing

Location

Greenwood Village, CO