Therapy Front Desk

OCC - Advanced Orthopedic & Sports Medicine Specialists; Aurora (CO); On-site; USD 31,000 - 42,000; Full time

Job summary

OCC - Advanced Orthopedic & Sports Medicine Specialists in Aurora, CO is seeking a Therapy Front Desk professional to ensure HIPAA, OSHA, and compliance standards are met while delivering courteous patient service.

The role includes eligibility checks, pre-registration, greeting and registering patients, handling calls, and collecting insurance and demographic information. Typical hours are Monday–Friday 8:00 a.m.–5:00 p.m., with occasional local travel.

Qualifications

• Minimum of two years’ experience in a healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling and punctuation.
• Skills in operating business office machines.
• Skills in answering the telephone in a professional manner.
• Ability to read, understand and follow oral and written instruction.
• Ability to establish and maintain working relationships with patients, employees and the public.

Responsibilities

• Eligibility check
• Fixing charts/mistakes
• Phreesia appointment validations; cancellation/reschedules
• Pre-registration
• Recognize, greet, and register patients in a polite, prompt and helpful manner
• ProviderFlow
• Answer all phone calls and voice messages pleasantly and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed

Skills

Healthcare experience

Medical office procedures

Grammar & writing

Telephone etiquette

Reading & following instructions

Interpersonal skills

ProviderFlow

Phreesia

Tools

Phreesia

ProviderFlow

Job description

Description

• Eligibility check
• Pre-registration
• Recognize, greet, and register patients in a polite, prompt and helpful manner
• ProviderFlow
• Answer all phone calls and voice messages pleasantly and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed

Description

• Eligibility check
• Pre-registration
• Recognize, greet, and register patients in a polite, prompt and helpful manner
• ProviderFlow
• Answer all phone calls and voice messages pleasantly and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed

POSITION OVERVIEW:

The Therapy Front Desk is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives, and the incumbent must apply considerable decision-making and independent judgment in daily activities.

ESSENTIAL FUNCTIONS:

• Eligibility check
• Fixing charts/mistakes
• Phreesia appointment validations; cancellation/reschedules
• Pre-registration
• Recognize, greet, and register patients in a polite, prompt and helpful manner
• ProviderFlow
• Answer all phone calls and voice messages pleasantly and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed

Required Qualifications And Skills

• Minimum of two years’ experience in healthcare setting
• Knowledge of medical office procedures
• Knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

Pay & Benefits

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

Working Conditions

• Typical business office environment
• Possibility of local travel
• Constant viewing of computer monitor, mousing and typing
• Frequent standing, walking and sitting
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job