Patient Services Representative

Kansas City; Joplin, Northern (MO, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Kansas City’s Oral Health Center in Joplin seeks a dedicated Patient Finance Representative to join the team. The role blends dental insurance expertise with collections and excellent front desk skills to ensure smooth clinic operations and outstanding patient service.

You will verify eligibility, collect payments, explain benefits, and support patients with payment plans while maintaining HIPAA-compliant records.

Qualifications

• Knowledge of dental/medical insurance, CDT code, and HIPAA compliance.
• Prior front desk or administrative experience in a healthcare setting is preferred.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Greets patients and visitors in a friendly, professional manner.
• Answers telephone calls accurately and provides information on dental services.
• Collects payment at the time of treatment and posts to patient accounts in the EHR.
• Contacts insurance companies to confirm eligibility, coverage, and benefits.
• Determines patient cost-sharing responsibilities (copays, deductibles, coinsurance).
• Explains benefits and financial responsibilities to patients clearly; addresses questions.

Skills

Patient services

Front desk

HIPAA compliance

Dental insurance

AR/collections basics

EHR systems

Tools

EHR system

Job description

## Patient Services RepresentativeApply: Joplin Campus: Full time: Posted Today: R-0002987## Job Type:Staff## Job Description:We are seeking a dedicated and detail-oriented Patient Finance Representative to join our team in the Oral Health Center. This position combines expertise in dental insurance and collections along with exceptional front desk skills, ensuring the smooth operation of our dental clinic and delivering outstanding patient service.**Essential Duties and Responsibilities:*** Greets patients and visitors to the Oral Health Center with a smile in a friendly, personable, professional, and polite manner* Answers and responds to telephone calls with accuracy in a friendly, personable, professional, and polite manner, and provides information about dental services* Collects payment from patients at the time of treatment and ensure payments are posted to patient account in the EHR system* Contacts insurance companies to confirm patient eligibility, coverage, and benefit details* Determines patient cost-sharing responsibilities (copays, deductibles, and coinsurances); identifies restrictions or limitations on coverage* Gathers and accurately records patient information and insurance information from patients according to KCU procedures* Explains benefits and financial responsibilities to patients in a clear and understandable manner* Addresses patient questions and concerns regarding insurance coverage* Maintains accurate and up-to-date patient insurance information* Updates and maintains benefit verifications in electronic health record system* Assists patients with payment plans and payment arrangements* Indentifies and contacts patients with overdue accounts to ensure the recovery of outstanding debts* Sees that records are saved securely and handled in compliance HIPAA privacy and security regulations* Maintains correct petty cash balance**Qualifications:*** Knowledge of dental/medical insurance, CDT code, and HIPAA compliance* Prior front desk or administrative experience in a healthcare setting* Courteous and able to exercise diplomacy when working with patients and coworkers; positive attitude, desire to work and willingness to learn and work through challenges* Proficient with current office technology and willingness to learn new applications and systems; EMR experience preferred* Strong organizational skills, communication skills, and attention to detail