Patient Services Representative

Kansas City University; Joplin (AR); On-site; USD 38,000 - 48,000; Full time

Job summary

Kansas City University’s Oral Health Center is hiring a Patient Finance Representative to combine dental insurance expertise with front desk excellence, ensuring smooth clinic operations and patient service. Responsibilities include greeting patients, answering calls, collecting payments, verifying benefits, explaining financial responsibilities, and maintaining accurate records in the EHR.

The role requires HIPAA compliance, dental/medical insurance knowledge, and strong organizational skills;

Qualifications

• Knowledge of dental/medical insurance, CDT code, and HIPAA compliance.
• Prior front desk or administrative experience in a healthcare setting.
• Courteous and able to exercise diplomacy with patients and coworkers; positive attitude.
• Proficient with current office technology and EMR experience preferred.
• Strong organizational and communication skills, high attention to detail.

Responsibilities

• Greets patients and visitors in a friendly, professional manner.
• Answers telephone calls accurately and provides information about dental services.
• Collects payments at treatment and posts to patient accounts in the EHR.
• Contacts insurers to confirm eligibility, coverage, and benefits.
• Determines patient cost-sharing (copays/deductibles/coinsurance) and coverage limits.
• Records patient and insurance information per KCU procedures.
• Explains benefits and financial responsibilities clearly to patients.
• Maintains and updates patient insurance information and benefit verifications in the EHR.
• Assists patients with payment plans and overdue account outreach.
• Ensures records are stored securely in compliance with HIPAA.

Skills

Dental insurance knowledge

HIPAA compliance

Front desk experience

EMR experience

Phone courteous communication

Attention to detail

Tools

EMR software

Job description

Job Type:

Staff

Job Description:

We are seeking a dedicated and detail-oriented Patient Finance Representative to join our team in the Oral Health Center. This position combines expertise in dental insurance and collections along with exceptional front desk skills, ensuring the smooth operation of our dental clinic and delivering outstanding patient service.

Essential Duties and Responsibilities:

• Greets patients and visitors to the Oral Health Center with a smile in a friendly, personable, professional, and polite manner

• Answers and responds to telephone calls with accuracy in a friendly, personable, professional, and polite manner, and provides information about dental services

• Collects payment from patients at the time of treatment and ensure payments are posted to patient account in the EHR system

• Contacts insurance companies to confirm patient eligibility, coverage, and benefit details

• Determines patient cost-sharing responsibilities (copays, deductibles, and coinsurances); identifies restrictions or limitations on coverage

• Gathers and accurately records patient information and insurance information from patients according to KCU procedures

• Explains benefits and financial responsibilities to patients in a clear and understandable manner

• Addresses patient questions and concerns regarding insurance coverage

• Maintains accurate and up-to-date patient insurance information

• Updates and maintains benefit verifications in electronic health record system

• Assists patients with payment plans and payment arrangements

• Indentifies and contacts patients with overdue accounts to ensure the recovery of outstanding debts

• Sees that records are saved securely and handled in compliance HIPAA privacy and security regulations

• Maintains correct petty cash balance

Qualifications:

• Knowledge of dental/medical insurance, CDT code, and HIPAA compliance

• Prior front desk or administrative experience in a healthcare setting

• Courteous and able to exercise diplomacy when working with patients and coworkers; positive attitude, desire to work and willingness to learn and work through challenges

• Proficient with current office technology and willingness to learn new applications and systems; EMR experience preferred

• Strong organizational skills, communication skills, and attention to detail

Preferred Qualifications:

• Experience in dental billing and collections preferred

Equal Opportunity Employer

KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.

Annual Security Report

KCU is committed to providing a safe campus for students, faculty, and staff. Our annual campus security report lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.

Thank you for your interest in a career at KCU!