Dental Patient Services & Billing Specialist

Kansas City University; Joplin (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Kansas City University (KCU) seeks a Patient Finance Representative for the Oral Health Center to manage dental insurance matters, billing and front desk duties. You’ll verify eligibility, collect patient payments, explain benefits, and support payment plans in a HIPAA-compliant environment.

The role emphasizes accuracy, customer service, and coordination with insurance carriers, with experience in EMR/office software preferred. Equal opportunity employer.

Qualifications

• Knowledge of dental/medical insurance, CDT code, and HIPAA compliance.
• Front desk or administrative experience in a healthcare setting.
• Courteous and able to exercise diplomacy with patients and coworkers; positive attitude.
• Proficient with current office technology and willingness to learn new applications; EMR experience preferred.

Responsibilities

• Greets patients and visitors to the Oral Health Center in a friendly, professional manner.
• Answers calls and provides information about dental services.
• Collects payment from patients and posts to patient accounts in the EHR system.
• Contacts insurance companies to confirm eligibility, coverage, and benefits.
• Determines patient cost-sharing (copays/deductibles/coinsurance) and coverage restrictions.
• Records patient and insurance information per KCU procedures.
• Explains benefits and financial responsibilities clearly to patients.
• Addresses patient questions about insurance coverage.
• Maintains up-to-date patient insurance information.
• Updates benefit verifications in the EHR system.
• Assists patients with payment plans and arrangements.
• Contacts overdue accounts to recover debts.
• Ensures records are securely stored per HIPAA regulations.
• Maintains correct petty cash balance.

Skills

Dental insurance

HIPAA compliance

Front desk experience

Office technology

EMR experience

Communication skills

Attention to detail

Organizational skills

Tools

EMR

Job description

Kansas City University (KCU) seeks a Patient Finance Representative for the Oral Health Center to manage dental insurance matters, billing and front desk duties. You’ll verify eligibility, collect patient payments, explain benefits, and support payment plans in a HIPAA-compliant environment.

The role emphasizes accuracy, customer service, and coordination with insurance carriers, with experience in EMR/office software preferred. Equal opportunity employer.