Patient Services Representative

City of Kansas City; Joplin (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

KCU's Oral Health Center is seeking a Patient Finance Representative to manage dental insurance, collections, and front-desk duties, ensuring smooth clinic operations and excellent patient service.

The role emphasizes insurance verification, patient billing, and clear communication of benefits, with responsibilities spanning payment processing, EHR updates, and secure record handling in a HIPAA-compliant environment.

Qualifications

• Knowledge of dental/medical insurance and HIPAA compliance.
• Front desk or administrative experience in a healthcare setting.
• Courteous and able to exercise diplomacy with patients and coworkers; positive attitude.
• Proficient with current office technology; EMR experience preferred.
• Strong organizational skills, communication skills, and attention to detail.

Responsibilities

• Greets patients and visitors to the Oral Health Center in a friendly, professional manner.
• Answers calls and provides information about dental services.
• Collects payments and posts to patient accounts in the EHR system.
• Contacts insurance companies to confirm patient eligibility, coverage, and benefits.
• Determines patient cost-sharing responsibilities (copays, deductibles, coinsurances).
• Gathers and records patient and insurance information according to KCU procedures.
• Explains benefits and financial responsibilities to patients clearly.
• Addresses patient questions about insurance coverage.
• Maintains up-to-date patient insurance information.
• Updates benefit verifications in the EHR system.
• Assists patients with payment plans and arrangements.
• Identifies and contacts patients with overdue accounts to recover balances.
• Ensures records are stored securely per HIPAA privacy and security regulations.
• Maintains correct petty cash balance.

Skills

Dental insurance knowledge

HIPAA compliance

Customer service

EMR experience

Tools

EMR software

Office technology

Job description

Job Type:

Staff

Job Description:

We are seeking a dedicated and detail-oriented Patient Finance Representative to join our team in the Oral Health Center. This position combines expertise in dental insurance and collections along with exceptional front desk skills, ensuring the smooth operation of our dental clinic and delivering outstanding patient service.

Essential Duties and Responsibilities:

• Greets patients and visitors to the Oral Health Center with a smile in a friendly, personable, professional, and polite manner

• Answers and responds to telephone calls with accuracy in a friendly, personable, professional, and polite manner, and provides information about dental services

• Collects payment from patients at the time of treatment and ensure payments are posted to patient account in the EHR system

• Contacts insurance companies to confirm patient eligibility, coverage, and benefit details

• Determines patient cost-sharing responsibilities (copays, deductibles, and coinsurances); identifies restrictions or limitations on coverage

• Gathers and accurately records patient information and insurance information from patients according to KCU procedures

• Explains benefits and financial responsibilities to patients in a clear and understandable manner

• Addresses patient questions and concerns regarding insurance coverage

• Maintains accurate and up-to-date patient insurance information

• Updates and maintains benefit verifications in electronic health record system

• Assists patients with payment plans and payment arrangements

• Indentifies and contacts patients with overdue accounts to ensure the recovery of outstanding debts

• Sees that records are saved securely and handled in compliance HIPAA privacy and security regulations

• Maintains correct petty cash balance

Qualifications:

• Knowledge of dental/medical insurance, CDT code, and HIPAA compliance

• Prior front desk or administrative experience in a healthcare setting

• Courteous and able to exercise diplomacy when working with patients and coworkers; positive attitude, desire to work and willingness to learn and work through challenges

• Proficient with current office technology and willingness to learn new applications and systems; EMR experience preferred

• Strong organizational skills, communication skills, and attention to detail

Preferred Qualifications:

• Experience in dental billing and collections preferred

Equal Opportunity Employer

KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.

Annual Security Report

KCU is committed to providing a safe campus for students, faculty, and staff. Our annual campus security report lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.

Thank you for your interest in a career at KCU!