Patient Services Representative

Kansas City University; Joplin (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Kansas City University (KCU) seeks a Patient Finance Representative for the Oral Health Center to manage dental insurance matters, billing and front desk duties. You’ll verify eligibility, collect patient payments, explain benefits, and support payment plans in a HIPAA-compliant environment.

The role emphasizes accuracy, customer service, and coordination with insurance carriers, with experience in EMR/office software preferred. Equal opportunity employer.

Qualifications

• Knowledge of dental/medical insurance, CDT code, and HIPAA compliance.
• Front desk or administrative experience in a healthcare setting.
• Courteous and able to exercise diplomacy with patients and coworkers; positive attitude.
• Proficient with current office technology and willingness to learn new applications; EMR experience preferred.

Responsibilities

• Greets patients and visitors to the Oral Health Center in a friendly, professional manner.
• Answers calls and provides information about dental services.
• Collects payment from patients and posts to patient accounts in the EHR system.
• Contacts insurance companies to confirm eligibility, coverage, and benefits.
• Determines patient cost-sharing (copays/deductibles/coinsurance) and coverage restrictions.
• Records patient and insurance information per KCU procedures.
• Explains benefits and financial responsibilities clearly to patients.
• Addresses patient questions about insurance coverage.
• Maintains up-to-date patient insurance information.
• Updates benefit verifications in the EHR system.
• Assists patients with payment plans and arrangements.
• Contacts overdue accounts to recover debts.
• Ensures records are securely stored per HIPAA regulations.
• Maintains correct petty cash balance.

Skills

Dental insurance

HIPAA compliance

Front desk experience

Office technology

EMR experience

Communication skills

Attention to detail

Organizational skills

Tools

EMR

Job description

Job Type: Staff

We are seeking a dedicated and detail-oriented Patient Finance Representative to join our team in the Oral Health Center. This position combines expertise in dental insurance and collections along with exceptional front desk skills, ensuring the smooth operation of our dental clinic and delivering outstanding patient service.

Essential Duties and Responsibilities:

• Greets patients and visitors to the Oral Health Center with a smile in a friendly, personable, professional, and polite manner.
• Answers and responds to telephone calls with accuracy in a friendly, personable, professional, and polite manner, and provides information about dental services.
• Collects payment from patients at the time of treatment and ensures payments are posted to patient account in the EHR system.
• Contacts insurance companies to confirm patient eligibility, coverage, and benefit details.
• Determines patient cost-sharing responsibilities (copays, deductibles, and coinsurances); identifies restrictions or limitations on coverage.
• Gathers and accurately records patient information and insurance information from patients according to KCU procedures.
• Explains benefits and financial responsibilities to patients in a clear and understandable manner.
• Addresses patient questions and concerns regarding insurance coverage.
• Maintains accurate and up-to-date patient insurance information.
• Updates and maintains benefit verifications in electronic health record system.
• Assists patients with payment plans and payment arrangements.
• Identifies and contacts patients with overdue accounts to ensure the recovery of outstanding debts.
• Sees that records are saved securely and handled in compliance with HIPAA privacy and security regulations.
• Maintains correct petty cash balance.

Qualifications:

• Knowledge of dental/medical insurance, CDT code, and HIPAA compliance.
• Prior front desk or administrative experience in a healthcare setting.
• Courteous and able to exercise diplomacy when working with patients and coworkers; positive attitude, desire to work and willingness to learn and work through challenges.
• Proficient with current office technology and willingness to learn new applications and systems; EMR experience preferred.
• Strong organizational skills, communication skills, and attention to detail.

Preferred Qualifications:

• Experience in dental billing and collections preferred.

Equal Opportunity Employer KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.

Thank you for your interest in a career at KCU!

Kansas City University, founded in 1916, is a fully accredited, private not-for-profit health sciences university, and the fifth-oldest osteopathic medical school in the nation. KCU's Colleges of Osteopathic Medicine, Biosciences and Dental Medicine offer graduate degree programs in osteopathic medicine, clinical psychology, biomedical sciences and dental medicine, as well as multiple dual-degree opportunities. To learn more about KCU, our colleges and academic programs, visit kansascity.edu.

Are you interested in learning more about opportunities at KCU but don’t see a specific position that fits your experience and skills at this time?