Patient Finance Representative

Kansas City University; Joplin (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Kansas City University is seeking a Patient Finance Representative for the Joplin Campus. This role focuses on dental insurance, billing, and front-desk duties to support the Oral Health Center’s smooth operation.

The position involves greeting patients, collecting payments, verifying benefits, and explaining financial responsibilities while maintaining HIPAA compliance and accurate record-keeping in the EHR.

Qualifications

• Knowledge of dental/medical insurance, CDT code, and HIPAA compliance.
• Prior front desk or administrative experience in a healthcare setting.
• Courteous, diplomatic, and detail oriented with a positive attitude.
• Proficient with office technology; EMR experience preferred.
• Strong organizational and communication skills.

Responsibilities

• Greets patients and visitors at the Oral Health Center in a friendly, professional manner.
• Answers calls with accuracy and provides information about dental services.
• Collects payments and posts to patient accounts in the EHR system.
• Contacts insurers to confirm eligibility, coverage, and benefits.
• Determines patient cost-sharing responsibilities and coverage limits.
• Records patient and insurance information per KCU procedures.
• Explains benefits and financial responsibilities clearly to patients.
• Maintains HIPAA-compliant privacy and security of records.

Skills

Insurance knowledge

HIPAA compliance

Front desk experience

EMR software

Organizational skills

Tools

EMR software

Job description

Patient Finance Representative

R-0002987

Joplin Campus

Job Type

Staff

Job Description

We are seeking a dedicated and detail-oriented Patient FinanceRepresentative to join our team in the Oral Health Center. Thisposition combines expertise in dental insurance and collectionsalong with exceptional front desk skills, ensuring the smoothoperation of our dental clinic and delivering outstanding patientservice.

Essential Duties and Responsibilities

• Greets patients and visitors to the Oral Health Center with asmile in a friendly, personable, professional, and politemanner
• Answers and responds to telephone calls with accuracy in afriendly, personable, professional, and polite manner, and providesinformation about dental services
• Collects payment from patients at the time of treatment andensure payments are posted to patient account in the EHRsystem
• Contacts insurance companies to confirm patient eligibility,coverage, and benefit details
• Determines patient cost-sharing responsibilities (copays,deductibles, and coinsurances); identifies restrictions orlimitations on coverage
• Gathers and accurately records patient information andinsurance information from patients according to KCUprocedures
• Explains benefits and financial responsibilities to patients ina clear and understandable manner
• Addresses patient questions and concerns regarding insurancecoverage
• Maintains accurate and up-to-date patient insuranceinformation
• Updates and maintains benefit verifications in electronichealth record system
• Assists patients with payment plans and paymentarrangements
• Indentifies and contacts patients with overdue accounts toensure the recovery of outstanding debts
• Sees that records are saved securely and handled in complianceHIPAA privacy and security regulations
• Maintains correct petty cash balance

Qualifications

• Knowledge of dental/medical insurance, CDT code, and HIPAAcompliance
• Prior front desk or administrative experience in a healthcaresetting
• Courteous and able to exercise diplomacy when working withpatients and coworkers; positive attitude, desire to work andwillingness to learn and work through challenges
• Proficient with current office technology and willingness tolearn new applications and systems; EMR experience preferred
• Strong organizational skills, communication skills, andattention to detail

Preferred Qualifications

• Experience in dental billing and collections preferred

Equal Opportunity Employer

KCU is committed to promoting an equal employment opportunityworkplace. Equal opportunity is and shall be provided for allemployees and applicants for employment on the basis of theirdemonstrated ability and competence without discrimination on thebasis of race, color, religion, sex, age, national origin, geneticinformation (GINA), physical or mental disability, pregnancy,sexual orientation, gender identity, marital status, familialstatus, ancestry, military and/or veteran status, and/or any otherstatus protected by applicable Federal, state or local law.

Annual Security Report

KCU is committed to providing a safe campus for students, faculty,and staff. Our annual campus securityreport lists campus crimes and statistics for the campus andpublic areas around campus for the last three years, in accordancewith the Jeanne Clery Disclosure of Campus Security Policy andCampus Crime Statistics Act.

About Kansas City University

Founded in 1916, Kansas City University (KCU) is a fullyaccredited, private not-for-private health sciences university withColleges of Osteopathic Medicine, Biosciences and Dental Medicine,and campuses in Kansas City and Joplin, Mo. The College ofOsteopathic Medicine is the fourth-largest medical school in theU.S. and the leading producer of physicians in Missouri. It ranks#1 for producing physicians who practice in primary care, ruralareas and underserved regions in the state. KCU's Center forPopulation Health and Equity addresses the variables that affect apopulation's health and contribute to health disparities, whilebetter preparing students for professional practice. KCU offersdoctoral degrees in osteopathic medicine, dental medicine andclinical psychology and a master's degree in biomedical sciences.Dual degree offerings include master's degrees in businessadministration in health care leadership, public health, andbioethics. A new Master of Health Sciences - AnesthesiologistAssistant program is scheduled to launch in January 2026.