Patient Care Representative

Secure Dental; Lake Station (IN); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Opportunity for Incentive Compensation

Leadership Autonomy

Work Life Balance with Fixed hours

Professional Training & Development Op

Job summary

Secure Dental in Lake Station, IN is seeking a Patient Care Representative to greet patients, handle calls, schedule appointments, maintain patient records, and support daily operations.

You will process payments, explain financial options, keep the front desk organized, and participate in mandatory trainings and team meetings. This role requires strong communication and confidentiality in a fast-paced dental office.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of front desk experience in a medical or dental office is preferred.

Responsibilities

• Greet patients in a friendly and professional manner.
• Answer and manage incoming calls, routing to appropriate department when necessary.
• Schedule and adjust patient appointments; make reminder calls to maximize patient flow.
• Maintain patient files; verify insurance benefits; enter treatment information into the system.
• Process cash and card payments; reconcile and record daily payments.
• Keep front desk and reception areas clean and organized.
• Attend internal meetings and complete required training.
• Perform other related duties as assigned by management.

Skills

Dental terminology

Read radiographs

Confidentiality

MS Office

Windows

Google Workspace

Organization

Written and verbal communication

Teamwork

Education

High school diploma or equivalent

1 year of front desk experience in a medical or dental office

Tools

MS Office Suite

Windows OS

Google Suite

Job description

POSITION SUMMARY

The Patient Care Representative is the face of Secure Dental greeting patients and performing clerical tasks within the practice to support daily operations.

ABOUT SECURE DENTAL

We are Secure Dental, a practice focused on providing advanced dental services with state of the art equipment and we are growing by the day. Our mission is to transform our patients' lifestyle through personalized and remarkable dental care. We are accountable and disciplined in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are aligned, productive, transparent, and results oriented.

OBJECTIVES

• Greet patients in a friendly and professional manner
• Answer and manage incoming calls, routing to appropriate department when necessary
• Schedule and adjust patient appointments to maximize patient care and reach practice profit target; make appointment reminder calls to maximize patient flow
• Establish and maintain patient files and keep them up to date; review patient documents, process registration, and enter into the system; research and verify insurance benefits; ecord treatment information is patient charts
• Communicate financial options; process cash and card payments via a POS; reconcile and record daily payments
• Maintain a clean and organized front desk and reception areas
• Attend and participate in internal meetings and complete required training
• Performs other related duties as assigned by management

COMPETENCIES

• Understand dental terminology, how to read radiographs, and explain basic procedures
• Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
• Ability to maintain confidentiality with individual interactions with team members
• Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite
• Outstanding organization and administrative accountability
• Strong written and verbal communication skills
• Ability to read, interpret, and create documents such as safety rules, procedure manuals, and written correspondence

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• 1 year of front desk experience in a medical or dental office

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time sitting at a desk using a computer
• Ability to lift at least 15 pounds

BENEFITS

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Opportunity for Incentive Compensation
• Leadership Autonomy
• Work Life Balance with Fixed hours
• Professional Training & Development Opportunities

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Secure Dental recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.