Patient Care Representative

Secure Dental; East Peoria (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Opportunity for Incentive Compensation

Leadership Autonomy

Work Life Balance with Fixed hours

Professional Training & Development

Job summary

Secure Dental is seeking a Patient Care Representative to greet patients and support daily operations at our East Peoria, IL practice. You will manage phone calls, scheduling, registrations, insurance verifications, and payments in a fast-paced dental office.

Ideal candidates have a high school diploma and at least 1 year of front desk experience in healthcare, with strong MS Office, organization, and communication skills. We offer health benefits, retirement planning, and PTO.

Qualifications

• High school diploma or equivalent is required.
• 1 year of front desk experience in a medical or dental office preferred.

Responsibilities

• Greet patients in a friendly and professional manner.
• Answer and manage incoming calls, routing to appropriate department when necessary.
• Schedule and adjust patient appointments to maximize patient care and reach practice profit target; make appointment reminder calls to maximize patient flow.
• Establish and maintain patient files; review documents, process registration, and enter data; verify insurance benefits; record treatment information.
• Communicate financial options; process payments via POS; reconcile and record daily payments.
• Maintain a clean and organized front desk and reception areas.
• Attend and participate in internal meetings and complete required training.
• Perform other related duties as assigned by management.

Skills

Dental terminology

Teamwork

Confidentiality

MS Office Suite

Written & Verbal communication

Reading/writing documents

Education

High school diploma or equivalent

Tools

MS Office

Google Suite

Windows

Job description

POSITION SUMMARY

The Patient Care Representative is the face of Secure Dental greeting patients and performing clerical tasks within the practice to support daily operations.

ABOUT SECURE DENTAL

We are Secure Dental, a practice focused on providing advanced dental services with state of the art equipment and we are growing by the day. Our mission is to transform our patients' lifestyle through personalized and remarkable dental care. We are accountable and disciplined in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are aligned, productive, transparent, and results oriented.

OBJECTIVES

• Greet patients in a friendly and professional manner
• Answer and manage incoming calls, routing to appropriate department when necessary
• Schedule and adjust patient appointments to maximize patient care and reach practice profit target; make appointment reminder calls to maximize patient flow
• Establish and maintain patient files and keep them up to date; review patient documents, process registration, and enter into the system; research and verify insurance benefits; ecord treatment information is patient charts
• Communicate financial options; process cash and card payments via a POS; reconcile and record daily payments
• Maintain a clean and organized front desk and reception areas
• Attend and participate in internal meetings and complete required training
• Performs other related duties as assigned by management

COMPETENCIES

• Understand dental terminology, how to read radiographs, and explain basic procedures
• Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
• Ability to maintain confidentiality with individual interactions with team members
• Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite
• Outstanding organization and administrative accountability
• Strong written and verbal communication skills
• Ability to read, interpret, and create documents such as safety rules, procedure manuals, and written correspondence

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• 1 year of front desk experience in a medical or dental office

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time sitting at a desk using a computer

• Ability to lift at least 15 pounds

BENEFITS

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Opportunity for Incentive Compensation
• Leadership Autonomy
• Work Life Balance with Fixed hours
• Professional Training & Development Opportunities

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Secure Dental recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.