Patient Services Representative

MetroDerm; Hiram (GA); On-site; USD 17,000 - 20,000; Full time

Job summary

MetroDerm in Atlanta, GA is seeking a Full-Time Clerical professional to join the care team at the front desk. You will greet patients, register them, verify insurance, arrange scheduling, and handle phone management in a supportive, patient-friendly environment.

The role requires at least one year in customer service, a high school diploma or equivalent, and preferred associates degree or healthcare certification.

Qualifications

• Minimum one-year experience in customer service.
• Education options include a high school diploma; an associate degree or healthcare certification is preferred.

Responsibilities

• Greet patients and register them at the front desk.
• Assist with insurance coverage verification and scheduling.
• Manage telephone inquiries and maintain professional, courteous communication.
• Balance cash drawer in accordance with standards.

Skills

Customer service

Attention to detail

Communication

Confidentiality

Education

High School diploma or equivalent

Associate degree or related healthcare certification

Tools

EHR system

Cash handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Atlanta, GA, US

4 days ago Requisition ID: 2519

Salary Range: $17.00 To $20.00 Annually

Position Summary:

This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
• Answer telephone promptly and in a polite and professional manner
• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
• Balances cash sheet and cash drawer in accordance with established standards
• Operates a multi-line telephone console

Experience Requirements:

• Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements:

• High School diploma or equivalent
• Associates degree or related healthcare certification, preferred

Knowledge, Skills, and Abilities Requirements:

• Strong attention to detail and accuracy, professional attitude, reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Specialty knowledge of systems relating to job function