Patient Service Representative

Chase-Brexton-Health-Care; Woodlawn (MD); On-site; USD 25,000 - 32,000; Full time

Job summary

Chase-Brexton-Health-Care is seeking a Regular Full-Time Patient Service Representative in Baltimore, MD. The role supports daily office operations including patient registration, referrals, and front-desk tasks to ensure high-quality patient services.

The candidate will handle calls, greet patients, verify insurance details, and maintain accurate records while adhering to privacy laws and hospital policies. Prior medical office EMR experience is preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience required.
• Experience in a medical office and familiarity with EMR systems preferred.

Responsibilities

• Answer phones, direct inquiries, and triage patient needs.
• Greet patients and visitors, delivering courteous, professional service.
• Handle patient requests and complaints with care and accuracy.
• Read and apply insurance information including co-pays and deductibles.
• Maintain logs, verify records, and ensure confidentiality of information.
• Register patients and verify up-to-date records in CPS; enter data accurately.

Skills

Customer service

Empathy & patient care

Communication skills

Data entry accuracy

Problem solving

Organizational skills

Education

High school diploma or GED

1 year customer service experience

Tools

Electronic Medical Records (EMR) systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Baltimore, MD, US

7 days ago Requisition ID: 4925

Salary Range: $17.83 To $22.92 Hourly

JOB SUMMARY

Provides support with the daily activities of the organization including but not limited to filing, telephone coverage, patient registration, and referrals as needed. Ensures delivery of quality patient services through utilization of patient-focused processes, established work standards, and policies and procedures.

MAJOR DUTIES AND RESPONSIBILITIES

COMMUNICATION

• Answers telephone and responds to inquiry, directs caller to appropriate area, or initiates triage slip for medical personnel response.
• Greets and directs patients, salespeople, and visitors with courtesy and discretion, providing exemplary customer service.
• Effectively manages calls and deals with patient requests and complaints.
• Ability to read, comprehend and apply knowledge about insurance co-pays, deductibles and other insurance related information.
• Detects and corrects errors, completes forms, obtains needed information and maintains logs and files.

WORKPLACE COMPUTERS AND EQUIPMENT

• Registers patients and verifies that patient's record is up to date and accurate. Enters appropriate changes in CPS.
• Accurately enters confidential personal health information and financial information into CPS. Verifies insurance information.
• Manages files, initiates and replies to record requests photocopies records and documents for billing and/or legal services; sends and receives information via facsimile machine or email, complying with all laws pertaining to medical records.
• Works walk in patients into schedule

COMPLIANCE QUALITY & POLICY

• Complies with federal and local patient privacy laws.
• Verifies patient and or/guardian identification.

CHECKING, EXAMINING, AND RECORDING

• Collects and applies patient payments, adjustments, and reconciles daily cash reports.

TEAMWORK

• Assists in coverage for other areas.
• Performs other tasks as needed under the direction of the lead PSR and/ or Director of Operations.
• Maintains open relationships and lines of communication with co-workers

SKILLS/ABILITIES

• Ability to deliver exceptional customer service by empathizing with customer/patient needs.
• Skilled at working with diverse patient populations.
• Analytical & Critical thinking skills needed to resolve conflicts and problem solve to meet customer needs.
• Data entry skills with ability to check accuracy of detail work such as correct spelling of names, numbers, dates and times.
• Ability to plan, prioritize, and organize work and adapt to possible changes to plan as necessary.

EDUCATION AND/OR EXPERIENCE

• Required: High school, G.E.D. or equivalent.
• Required: One year of customer service experience.
• Desired: Experience in a medical office preferred. Experience with Electronic Medical Records Systems