Patient Service Representative

Talentify; Central Falls (RI); On-site; USD 38,000 - 46,000; Full time

Job summary

Talentify is seeking a Patient Service Representative in Rhode Island. You will be the first point of contact with patients, delivering friendly service by phone or in person.

You will greet and screen visitors, schedule and register appointments, verify insurance, collect payments, and handle forms/IDs to keep operations smooth. Population health outreach support is also expected.

Qualifications

• High school diploma or equivalent required.
• Two years of related work experience preferred.
• Experience in healthcare settings with EMR, insurance, and patient data preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Serve as the first point of contact by phone or in person.
• Manage the flow of in-bound calls and greet/screen individuals.
• Register patient appointments accurately and timely.
• Verify insurance plans and collect payments.
• Manage forms, insurance cards, and patient photos/IDs; address issues promptly.

Skills

Customer service

Communication skills

Bilingual EN/ES

Education

High school diploma or equivalent

Secretarial coursework preferred

2+ years related experience preferred

Healthcare EMR/insurance data experience

Medical terminology knowledge preferred

Tools

EMR systems

Microsoft Office

Job description

The Patient Service Representative (PSR) serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of the client during each interaction. The PSR is responsible for effective management of the flow of in-bound calls; greeting and/or screening individuals; preparation and accurate registration of relevant patient appointments; assisting with population health outreach; accurate and efficient appointment scheduling, insurance plan verification; collection of payments; management of forms, insurance cards and patient photos and/or photo identification. In doing so, the PSR proactively and appropriately addresses issues in advance or acts timely to thwart potential workflow, patient satisfaction or safety related issues.

Education, experience, & skills

• High school diploma or equivalent required
• Coursework in secretarial science or related field preferred
• Two years of related work experience preferred
• Experience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience required
• Experience with medical terminology preferred

Other requirements

• Reliable transportation required
• Bilingual ability in English and Spanish, Portuguese or Cape Verdean Creole abilities strongly preferred
• Cultural sensitivity necessary to work with a diverse patient and staff population required
• Ability to work independently and collaboratively required
• Knowledge of computers and electronic medical records required
• Knowledge of Microsoft Suite preferred
• Knowledge of electronic medical records (EMR) preferred
• Strong communication skills, both verbal and written, required
• Attention to detail and basic mathematical skills required
• M-F 8-5PM: Occasional Saturday