Patient Services Associate — Inbound/Outbound Support

ProMod Rx; Gainesville (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Paid vacation & holidays

Wellness program

401(k) match

Employee assistance program

Referral program

Job summary

ProCare Rx, located in Gainesville, GA, is seeking a Patient Services Representative (PSR) to handle inbound and outbound calls, emails, and texts for patient enrollment and refills in Mail Order programs.

The PSR will verify information and enter it into the system to process prescription requests, while delivering courteous service and accurate data entry. Shift is Monday–Friday, 10:00 AM to 7:00 PM, with an hourly rate of $16.00.

Qualifications

• A minimum of 1 year of Call Center experience (inbound and outbound) preferred.
• Commercial/Medicare/Medicaid Insurance Verification background preferred.
• Patient Intake experience is a plus.
• Excellent telephone etiquette and verbal/written communication skills preferred.
• Proficient in Microsoft Office applications preferred.
• Highly organized and motivated with excellent time management skills preferred.
• Ability to work independently and on a team.
• Bilingual English/Spanish is a plus.

Responsibilities

• Promptly and courteously answer incoming telephone calls.
• Manages outbound outreach for enrollment and/or refills.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Skills

Call center experience

Bilingual English/Spanish

Time management

Telephone etiquette

Microsoft Office

Education

High School Diploma

Pharmacy Technician Certification preferred

Tools

Microsoft Office

Job description

ProCare Rx, located in Gainesville, GA, is seeking a Patient Services Representative (PSR) to handle inbound and outbound calls, emails, and texts for patient enrollment and refills in Mail Order programs.

The PSR will verify information and enter it into the system to process prescription requests, while delivering courteous service and accurate data entry. Shift is Monday–Friday, 10:00 AM to 7:00 PM, with an hourly rate of $16.00.