Patient Services Representative

Jobtailor; Dayton (OH); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

BrightView is seeking a patient-facing front desk associate in Dayton, OH to serve as the initial contact for inquiries and scheduling. You will handle problem-solving for patient issues, process payments, and coordinate with clinic teams to ensure smooth follow-up and documentation across systems.

The role requires empathy, strong communication, and the ability to work collaboratively in a healthcare setting while maintaining regulatory compliance and accurate patient records.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service-centric approach.
• Empathy and compassion for supporting patients’ recovery journeys.
• Ability to work with diverse colleagues and patients.
• Problem-solving ability and sense of urgency.
• Ability to work collaboratively in a multidisciplinary healthcare environment.
• Adaptability in a dynamic work environment.
• Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred.
• Familiarity with HIPAA and 42-CFR Part 2 desired.

Responsibilities

• Serve as first point of contact for patient inquiries and customer service.
• Assist with problem solving patient issues.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including copays and other patient financial responsibility.
• Communicate with clinic teams and central support regarding appointments and follow-up needs.
• Attend required meetings, huddles, and clinic-team collaboration.
• Maintain accurate new and current patient accounts, including insurance and billing information.
• Operate multiple systems for communication and documentation.
• Follow BrightView’s compliance standards and regulatory requirements.

Skills

Customer Service

Problem-Solving

Communication Skills

Technological Capability

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

MS Office

Outlook

Teams

Word

Job description

• Serve as first point of contact for patient inquiries and customer service
• Assist with problem solving patient issues
• Schedule and confirm patient appointments
• Collect point-of-service payments, including copays and other patient financial responsibility
• Communicate with clinic teams and central support regarding appointments and follow-up needs
• Attend required meetings, huddles, and clinic-team collaboration
• Maintain accurate new and current patient accounts, including insurance and billing information
• Operate multiple systems for communication and documentation
• Follow BrightView’s compliance standards and regulatory requirements

Requirements

• High School Diploma or equivalent
• 2+ years of prior front desk experience preferred
• Excellent verbal and written communication skills
• Strong customer service-centric approach
• Empathy and compassion for supporting patients’ recovery journeys
• Ability to work with diverse colleagues and patients
• Problem-solving ability and sense of urgency
• Ability to work collaboratively in a multidisciplinary healthcare environment
• Adaptability in a dynamic work environment
• Technological capability across multiple communication and documentation systems
• Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
• High degree of integrity and compliance with work standards and regulatory requirements
• Familiarity with HIPAA and 42-CFR Part 2 desired

Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and appointments. Maintains compliance with regulatory standards and operates multiple documentation systems in a healthcare environment.

Highest-signal resume keywords

• Customer Service
• Problem-Solving
• Communication Skills
• Technological Capability
• Compliance with HIPAA

ATS Optimization Keywords

Hard Skills

• Appointment Scheduling
• Payment Collection
• Patient Account Management
• Documentation Systems
• Insurance Information Management

Soft Skills

• Empathy
• Compassion
• Adaptability
• Collaboration
• Sense of Urgency

Industry Keywords

• Healthcare Environment
• Regulatory Requirements
• Compliance Standards
• HIPAA
• 42-CFR Part 2

Tools & Technologies

• MS Office
• Outlook
• Teams
• Word