Patient Services Representative

Tyvan LLC; Covington (KY); On-site; USD 36,000 - 54,000; Full time

Job summary

Tyvan LLC is seeking a Patient Services Representative (PSR) to support the Emergency Center’s operations. The role emphasizes strong communication, organization, and confidentiality to ensure smooth patient check-in/out and accurate billing information.

Responsibilities include front desk duties, financial processing, cleanliness, and collaboration with physicians and staff. Prior ER or hospital PSR experience is preferred; high school diploma required. This is an on-site position in Kentucky.

Qualifications

• Strong communication skills and organizational abilities required.
• Experience in patient registration, admitting, and ER scheduling is preferred.
• High school diploma or equivalent required.

Responsibilities

• Front Desk Operations: greet patients, determine needed services, collect demographics and signatures, log patient data, answer phones, maintain a welcoming environment.
• Financial Responsibilities: collect co-pays, reconcile patient accounts, maintain ledgers.
• Facility Cleanliness: help keep patient areas and restrooms clean and orderly.
• Communication Skills: interact courteously with patients, families, physicians, and staff, upholding center values.
• Professional Development: attend monthly meetings and participate in performance improvement activities.
• Other Duties: assist management with tasks or projects as assigned.

Skills

Communication skills

Organizational skills

Patient confidentiality

EMR proficiency

Education

High School Diploma or equivalent

Tools

EMR/EHR systems

Job description

Patient Services Representative

The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

Qualifications required

• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

Essential Job functions and responsibilities

1. Front Desk Operations:

• Greet patients and guests with a cheerful demeanor
• Determine necessary services and direct patients accordingly
• Collect demographic information and ensure proper signatures for billing accuracy
• Maintain logs of patient information and manage phone inquiries professionally
• Manage office supplies and maintain a clean and welcoming environment

2. Financial Responsibilities:

• Collect payments via cash, checks, and credit card for co-pays and account balances
• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

3. Facility Cleanliness:

• Assist in maintaining theoverall cleanliness of the facility, including patient areas and restrooms

4. Communication Skills:

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values

5. Professional Development:

• Attend monthly staff meetings and engage in performance improvement activities

6. Other Duties:

• Assist management with additional tasks or projects as assigned

Nonessential Job functions:

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

Job Competencies

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development

Physical Requirements:

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
• Occasional: Climbing, Kneeling, Distinguishing colors
• Rarely: Exposure to electric shock and confined spaces

Work Environment:

• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials