Patient Services Representative

Tyvan LLC; Apex (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Tyvan LLC seeks a Patient Services Representative to support the Emergency Center’s check-in/check-out processes. The role emphasizes strong communication, organization, and adherence to patient confidentiality and safety standards.

Key duties include greeting patients, collecting demographics, billing-related signatures, and maintaining logs. ER/clinic registration experience is preferred, with ongoing staff development expected.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 2 years of experience as PSR in a Hospital/ER/Clinic.
• Experience in medical registration, admitting, and scheduling in an ER setting is preferred.
• Strong communication and organizational skills; commitment to patient confidentiality and safety.

Responsibilities

• Greet patients and guests with a cheerful demeanor and assist with check-in/check-out.
• Determine needed services and direct patients accordingly.
• Collect demographic information and ensure proper signatures for billing accuracy.
• Maintain patient information logs and manage phone inquiries professionally.
• Handle office supplies and keep a clean, welcoming environment.

Education

High School Diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Patient Services Representative

The Patient Services Representative (PSR) plays a crucial role in the emergency center’s operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

Qualifications required

• High School Diploma or equivalent

• Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic

• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

Essential Job functions and responsibilities

Front Desk Operations:

• Greet patients and guests with a cheerful demeanor

• Determine necessary services and direct patients accordingly

• Collect demographic information and ensure proper signatures for billing accuracy

• Maintain logs of patient information and manage phone inquiries professionally

• Manage office supplies and maintain a clean and welcoming environment

2. Financial Responsibilities:

• Collect payments via cash, checks, and credit card for co-pays and account balances

• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

3. Facility Cleanliness:

• Assist in maintaining theoverall cleanliness of the facility, including patient areas and restrooms

4. Communication Skills:

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center’s core values

5. Professional Development:

• Attend monthly staff meetings and engage in performance improvement activities

6. Other Duties:

• Assist management with additional tasks or projects as assigned

Nonessential Job functions:

• Support patient care areas by ensuring appropriate supplies are stocked

• Assist with patient restraint procedures and documentation as needed

• Attend scheduled meetings as required

Job Competencies

• Proficient in navigating and utilizing Electronic Medical Records (EMR)

• Understanding and compliance with Hospital Policies and Procedures

• Commitment to ongoing education and professional development

Physical Requirements:

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility

• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance

• Occasional: Climbing, Kneeling, Distinguishing colors

• Rarely: Exposure to electric shock and confined spaces

Work Environment:

• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials