Dental Patient Services Representative

Family Health Center; Massachusetts; On-site; USD 28,000 - 32,000; Full time

Job summary

Family Health Center in Worcester, MA is seeking a Dental Patient Services Representative for our onsite dental department. The role combines administrative tasks with direct patient care coordination, including verification of demographics and insurance and handling co-pays, appointments, and check-in/check-out.

Two to four years of college or equivalent experience is preferred, and a Medical Office Administration certificate is strongly preferred.

Qualifications

• High School / GED required; two to four years of college or equivalent experience preferred.
• Medical Office Administration certificate strongly preferred; bilingual English/Spanish required or as needed to support other languages.
• EPIC experience preferred.

Responsibilities

• Verify and update patient demographics and insurance information.
• Handle co-pays, scheduling, rescheduling and canceling appointments; check-in/check-out.
• Provide patient education materials and resolve tasks from medical providers.
• Scrub schedules and maintain patient waitlist with timely updates.
• Deescalate issues and ensure communication with medical teams for patient satisfaction.

Education

High School / GED

Two to four years college or equivalent experience

Tools

EPIC experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-time Worcester, MA, US

Salary Range: $20.00 To $23.55 Hourly

This is a Fulltime onsite position in our Dental Department.

Position Summary:

The Dental Patient Services Representative position combines administrative duties with patient care coordination in a dental healthcare setting.

Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, and patients check-in/check-out. The Dental Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Dental Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. Customer service and patient satisfaction are key initiatives in this role.

Education and Experience:

• High School / GED required. Two to four years college or a combination of education and relevant work experience preferred.
• Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages.
• EPIC experience is preferred but now required

Reporting Relationship:

Reports directly to the Director of Dental Services.