Patient Service Representative

Deborah Heart and Lung Center; Pemberton Township (NJ); On-site; USD 20,684 - 29,459; Full time

Benefits offered by this job

Health care coverage

Generous paid time-off

401(k) matching

Tuition assistance

Short and long-term disability benefits

Life insurance

Meal discount

Dependent care subsidy

Adoption assistance

Free parking

Job summary

Deborah Heart and Lung Center is seeking a front-desk staff member in Pemberton Township, NJ. This role involves supporting patient care and office operations, including handling phone inquiries, managing medical records, and overseeing office supplies. Applicants should have at least one year of experience in a medical office, with proficiency in EMR systems. Preferred candidates will have cardiovascular practice experience and bilingual skills (Spanish/English), with a starting pay of $18.20 per hour and comprehensive benefits.

Qualifications

• Minimum one year of front-desk experience in a medical office.
• Proficiency with computer and EMR systems.
• Familiarity with medical insurance and office routines.

Responsibilities

• Answer phone calls and address patient inquiries.
• Manage patient charts and medical records.
• Assist with check-in and check-out processes.

Skills

Effective communication with patients

Knowledge of EMR systems

Bilingual Spanish/English

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Job Details

Position Summary: A front‑desk role that supports patient care and office operations in a healthcare setting. Key responsibilities include answering phone calls, addressing patient inquiries, managing patient charts and medical records, overseeing office supplies, maintaining accurate patient census, updating schedules, monitoring inboxes for medication refills, appointments, and referrals, ensuring necessary forms and consents are completed before patient visits, and assisting with check‑in and check‑out processes and insurance verification.

Required Experience: Minimum one year of front‑desk experience in a medical office or outpatient ambulatory care setting. Proficiency with computer and EMR systems and familiarity with medical insurance, terminology, and office routines.

Preferred Experience: Cardiovascular practice experience and two to four years in a customer‑service oriented environment.

Education: High school diploma or equivalent required; associate’s degree preferred.

License and Credentials: None required.

Required Skills: Effective communication with patients, physicians, and colleagues; knowledge of EMR systems.

Preferred Skills: Bilingual Spanish/English.

Hours: 80 hours per pay period.

Compensation: Starting rate of $18.20 per hour, with potential adjustments based on experience, education, credentials, and internal equity.

Benefits: Health care coverage for team members working at least 30 hours per week; generous paid time‑off; 401(k) matching; tuition assistance; short and long‑term disability benefits; life insurance; meal discount; dependent care subsidy; adoption assistance; and free parking.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Department of Labor notice.