Patient Service Representative

Meharry Medical College; Lexington (MA); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Meharry Medical College is seeking a capable Front Office / Patient Services staff member to manage appointment scheduling, patient check-in, and insurance verification.

You will direct patient flow, collect payments, and ensure HIPAA-compliant release of information while maintaining professional communication with patients and staff in a fast-paced clinical environment.

Competenze

• Education: High School Diploma or GED required; associate degree or certification preferred.
• Experience: 1–2 years in a fast-paced medical office, clinic, or hospital setting.

Mansioni

• Front office & patient flow: answer phones, greet patients, confirm appointments.
• Scheduling & Registration: schedule appointments, collect demographic and insurance information.
• Insurance Verification: verify eligibility and obtain necessary authorizations.
• Financial & Revenue Cycle: collect copayments and balances, handle cash per policy.

Conoscenze

Medical Terminology

Coding & Billing

Insurance Proficiency

Office Procedures

Records Management

Technology

Formazione

High School Diploma or GED

Associate's degree or relevant certification

Descrizione del lavoro

Responsible for performing all aspects of the patient encounter from scheduling appointments, registering new patients, screening by phone or in person all patients through the check-out process.

Essential Functions (Principal Duties and Job Responsibilities):

A. Front Office & Patient Flow

• Customer Service: Serves as the first point of contact, answering phones in a professional manner, greeting all patients upon arrival, and confirming appointment times.
• Patient Flow: Directs patients to appropriate clinical areas to ensure smooth operational activity and monitors the waiting room to maintain safety and cleanliness standards.
• Communication: Explains walk-in and appointment procedures to prospective patients, referral sources, and the general public.

B. Scheduling & Registration

• Appointment Management: Accurately schedules new and return patient appointments based on physician or student doctor availability and medical specialty protocols.
• Registration: Obtains, verifies, and records patient demographic and insurance information required by the appointment system.
• Insurance Verification: Verifies financial eligibility for all scheduled patients and obtains necessary authorization based on specific insurance requirements.

C. Financial & Revenue Cycle

• Collections: Responsible for point-of-service collections, including co-payments, deductibles, non-covered services, and self-pay balances.
• Cash Handling: Receives and processes payments according to cash management policy; balances the cash drawer at the end of every shift/day using the daily balancing proof sheet.

Knowledge, Skills and Abilities Required:

• Medical Terminology: Sufficient proficiency in medical terminology to accurately identify and explain medical procedures to patients, third-party payers, and facility personnel.
• Coding & Billing: Knowledge of CPT/CDT and current ICD coding standards (e.g., ICD-10).
• Insurance Proficiency: Sufficient knowledge of insurance plans to correctly interpret patient financial information and assess the need for prior authorizations and referrals.
• Office Procedures: Thorough understanding of general medical office procedures and protocols, including familiarity with substance abuse treatment environments.
• Records Management: Strict adherence to patient confidentiality standards (HIPAA) and release of information protocols; ability to file accurately using numerical and alphabetical systems.
• Technology: Proficiency with standard office hardware (computers, copiers, fax machines) and software applications.

Knowledge, Skills, Abilities Preferred:

• Communication: Excellent oral and written communication skills, with professional and courteous telephone etiquette.
• Customer Service: Ability to interact positively and professionally with the general public, staff, and clients.
• Work Ethic: Skilled at managing multiple priorities and working effectively under pressure in a busy clinical environment.

Education and Experience Required:

• Education: High School Diploma or GED required. Associate's degree or relevant certification (e.g., Medical Office Specialist) preferred.
• Experience: One (1) to two (2) years of experience working in a fast-paced medical office, clinic, or hospital setting required.