Patient Services Representative

Vera Whole Health Inc.; Anchorage (AK); On-site; USD 30,307 - 45,460; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Pet insurance

13 paid holidays

Paid time off

Job summary

Vera Whole Health Inc. is hiring a Patient Services Representative for our Anchorage, AK clinic. You will be the first contact for patients, greeting and directing them while supporting the care team with scheduling, records, and outreach tasks.

responsibilities include managing a multi-line phone system, verifying insurance, collecting copays, and maintaining HIPAA-compliant records. The role offers full-time hours and a commitment to excellent patient service.

Qualifications

• High school diploma or GED is required.
• 2–3 years healthcare front office experience.
• Strong customer service background.
• Multi-line phone system experience.
• Intermediate computer skills; 45+ WPM typing.
• Ability to maintain confidentiality under HIPAA.
• EMR experience such as Athena is preferred.

Responsibilities

• Welcome and direct patients and visitors with professionalism.
• Resolve issues promptly and maintain a positive patient experience.
• Schedule appointments and maintain accurate patient records.
• Complete reminder calls, emails, and other outreach tasks.
• Answer high-volume, multi-line calls using urgent/emergent protocols.
• Verify eligibility, collect copays, and coordinate with insurers.
• Process payments at time of service.
• Perform general office duties and maintain supply inventory.
• Maintain confidentiality and comply with HIPAA and clinic safety policies.

Skills

Front office experience

Customer service

Multi-line phone system

HIPAA compliance

EMR experience (Athena)

Typing 45+ WPM

Education

High school diploma or GED

Tools

Athena EMR

Job description

## Patient Services RepresentativeApplylocations: Anchorage, AKtime type: Full timeposted on: Posted Yesterdayjob requisition id: M103374**Job Description Summary**Patient Services Representative- Front Office Vera Whole Health – Anchorage, AK Location: 582 E 36th Avenue, Suite 203, Anchorage, AK 99503 Full-Time- Schedule: Monday–Friday, 8:00 AM–5:00 PM Pay: $22–$33 per hour Experience Required: 2–3 years front office experience in a healthcare setting About the Role The Patient Services Representative (PSR) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations.**How will you make an impact & Requirements****Key Responsibilities*** **Patient Greeting** — Welcome and direct patients and visitors with professionalism.* **Customer Service** — Resolve issues promptly and maintain a positive patient experience.* **Scheduling & EMR Updates** — Schedule appointments and maintain accurate patient records.* **Outreach** — Complete reminder calls, emails, and other outreach tasks.* **Phone Management** — Answer high‐volume, multi‐line calls using urgent/emergent protocols.* **Insurance Verification** — Verify eligibility, collect copays, and coordinate with insurers.* **Payment Collection** — Process payments at time of service.* **Administrative Support** — Perform general office duties and maintain supply inventory.* Maintain confidentiality and comply with HIPAA and clinic safety policies.**Qualifications****Required:*** High school diploma or GED* 2–3 years healthcare front office experience* Strong customer service background* Multi-line phone system experience* Intermediate computer skills; 45+ WPM typing* Ability to maintain confidentiality under HIPAA* Athena or other EMR experience**What Makes You Successful*** Strong communication and interpersonal skills* Ability to multitask and stay organized under pressure* Cultural sensitivity and professionalism* Flexibility and adaptability* Commitment to Vera’s values: empathetic listening, mindfulness, continuous learning, innovation, and resilience**Employee Health Requirements*** Hep B vaccination or immunity* Negative TB test within 90 days of start date* CPR/BLS certification**Benefits*** Medical, dental, vision* 401(k)* Pet insurance* 13 paid holidays* PTO**#**MPMPGEqual Employment Opportunity• Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class.• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of theposition, and/or to receive all other benefits and privileges of employment, contact [e-mail].**Compensation:**$22.00to$33.00### About UsVera Whole Health is leading the shift to value-based care using an advanced primary care model that delivers a superior experience, providing longer appointments, same or next-day access, and both in-person and virtual care. By integrating data-driven insights and multifunctional care teams, Vera improves health outcomes, reduces total cost of care and consistently achieves a best-in-class member experience.### Who we areMosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com.Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact [e-mail] for assistance.