Patient Services Representative

Vera Whole Health, Inc.; Anchorage (AK); On-site; USD 30,307 - 45,460; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Paid holidays

Pet insurance

Job summary

Vera Whole Health, Inc. in Anchorage, AK is seeking a Patient Services Representative - Front Office. This full-time role runs Monday to Friday, 8:00 AM–5:00 PM, with a pay rate of $22–$33 per hour. Duties include greeting patients, scheduling, HIPAA compliance, and front-desk operations at our clinic.

Ideal candidates have 2–3 years healthcare front office experience and strong customer service skills. Proficiency with multi-line phones and EMR systems such as Athena is preferred.

Qualifications

• High school diploma or GED required.
• 2–3 years front office experience in healthcare.
• Strong customer service background.
• Experience with multi-line phone systems.
• Typing speed 45+ WPM.
• Ability to maintain HIPAA confidentiality.
• Experience with EMR systems such as Athena.

Responsibilities

• Welcome and assist patients and visitors professionally.
• Resolve issues promptly to ensure a positive patient experience.
• Schedule appointments and update patient records in EMR.
• Perform outreach: reminder calls and emails.
• Handle high-volume phone calls with appropriate protocols.
• Verify insurance eligibility and collect copays.
• Process payments at point of service.
• Provide general administrative support and supply management.
• Maintain confidentiality and adhere to clinic safety policies.

Skills

Customer service

Multi-line phone

Typing 45+ WPM

HIPAA confidentiality

Strong communication

Education

High school diploma or GED

Tools

Athena EMR

Job description

Job Title and Summary

Patient Services Representative - Front Office

Vera Whole Health – Anchorage, AK

Location: 582 E 36th Avenue, Suite 203, Anchorage, AK 99503

Full‑Time – Monday to Friday, 8:00 AM to 5:00 PM

Pay: $22 to $33 per hour

Experience Required: 2–3 years front office experience in a healthcare setting

Key Responsibilities

• Patient Greeting – Welcome and direct patients and visitors with professionalism.
• Customer Service – Resolve issues promptly and maintain a positive patient experience.
• Scheduling & EMR Updates – Schedule appointments and maintain accurate patient records.
• Outreach – Complete reminder calls, emails, and other outreach tasks.
• Phone Management – Answer high‑volume, multi‑line calls using urgent/emergent protocols.
• Insurance Verification – Verify eligibility, collect copays, and coordinate with insurers.
• Payment Collection – Process payments at time of service.
• Administrative Support – Perform general office duties and maintain supply inventory.
• Maintain confidentiality and comply with HIPAA and clinic safety policies.

Qualifications

• High school diploma or GED.
• 2–3 years of healthcare front office experience.
• Strong customer service background.
• Experience with multi‑line phone systems.
• Intermediate computer skills; 45+ WPM typing.
• Ability to maintain confidentiality under HIPAA.
• Experience with Athena or other EMR system.

What Makes You Successful

• Strong communication and interpersonal skills.
• Ability to multitask and stay organized under pressure.
• Cultural sensitivity and professionalism.
• Flexibility and adaptability.
• Commitment to Vera’s values: empathetic listening, mindfulness, continuous learning, innovation, and resilience.

Employee Health Requirements

• Hep B vaccination or immunity.
• Negative TB test within 90 days of start date.
• CPR/BLS certification.

Benefits

• Medical, dental, vision.
• 401(k).
• Pet insurance.
• 13 paid holidays.
• PTO.
• #MPMPG

Equal Employment Opportunity Statement

Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class. Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment. Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, contact HR [e-mail].