Patient Services Representative

Vera Whole Health; Anchorage (AK); On-site; USD 30,307 - 45,460; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Pet insurance

13 paid holidays

PTO

Job summary

Vera Whole Health in Anchorage, AK is seeking a Patient Services Representative to be the first point of contact and create a welcoming clinic experience. You will support the care team with exceptional customer service, accurate scheduling, and efficient administrative operations.

This full-time role requires 2–3 years of healthcare front office experience, a high school diploma or GED, and EMR proficiency.

Qualifications

• High school diploma or GED required.
• 2–3 years healthcare front office experience.
• Strong customer service background.
• Multi-line phone system experience.
• Intermediate computer skills; 45+ WPM typing.
• Ability to maintain confidentiality under HIPAA.
• Athena or other EMR experience.

Responsibilities

• Greet patients and visitors professionally.
• Provide excellent customer service and resolve issues.
• Schedule appointments and update EMR records.
• Make reminder calls and outreach tasks.
• Manage high-volume phone system per protocols.
• Verify insurance eligibility and collect copays.
• Process payments at point of service.
• Perform general office duties and manage supplies.
• Maintain HIPAA compliance and clinic safety policies.

Skills

Customer service

Multi-line phone system

Typing 45 WPM

HIPAA compliance

Interpersonal skills

Education

High school diploma or GED

Tools

Athena EMR

Job description

Job Description Summary

Patient Services Representative – Front Office

Vera Whole Health – Anchorage, AK

Location: 582 E 36th Avenue, Suite 203, Anchorage, AK 99503

Full‑Time - Schedule: Monday–Friday, 8:00 AM–5:00 PM

Pay: $22–$33 per hour

Experience Required: 2–3 years front office experience in a healthcare setting

About The Role

The Patient Services Representative (PSR) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations.

Key Responsibilities

• Patient Greeting — Welcome and direct patients and visitors with professionalism.
• Customer Service — Resolve issues promptly and maintain a positive patient experience.
• Scheduling & EMR Updates — Schedule appointments and maintain accurate patient records.
• Outreach — Complete reminder calls, emails, and other outreach tasks.
• Phone Management — Answer high‑volume, multi‑line calls using urgent/emergent protocols.
• Insurance Verification — Verify eligibility, collect copays, and coordinate with insurers.
• Payment Collection — Process payments at time of service.
• Administrative Support — Perform general office duties and maintain supply inventory.
• Maintain confidentiality and comply with HIPAA and clinic safety policies.

Requirements

• High school diploma or GED.
• 2–3 years healthcare front office experience required.
• Strong customer service background.
• Multi‑line phone system experience.
• Intermediate computer skills; 45+ WPM typing.
• Ability to maintain confidentiality under HIPAA.
• Athena or other EMR experience.

What Makes You Successful

• Strong communication and interpersonal skills.
• Ability to multitask and stay organized under pressure.
• Cultural sensitivity and professionalism.
• Flexibility and adaptability.

• Commitment to Vera’s values: empathetic listening, mindfulness, continuous learning, innovation, and resilience.

Employee Health Requirements

• Hep B vaccination or immunity.
• Negative TB test within 90 days of start date.
• CPR/BLS certification.

Benefits

• Medical, dental, vision.
• 401(k).
• Pet insurance.
• 13 paid holidays.
• PTO.

Equal Employment Opportunity

• Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class.
• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.
• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, contact [e-mail].

Compensation

$22.00 to $33.00 per hour