Patient Services Rep — Multispecialty Clinic (FT Days)

Northwestern Medicine group; Crystal Lake (IL); On-site; USD 26,000 - 34,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative for the Crystal Lake clinic to support multi-specialty services (Neurology, Endocrinology, Interventional Pain) in a full-time capacity. You’ll greet patients, verify insurance, collect co-pays, and register patients while coordinating scheduling and test requests within a patient-first environment.

As part of the Northwestern Medicine team, you’ll handle daily office duties, maintain accurate records, and uphold confidentiality

Qualifications

• High school diploma or GED equivalent.
• 0 to 2 years’ experience in a customer service position.

Responsibilities

• Greets patients as they enter the office, verifies insurance information, and collects co-pays.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Maintains patient confidentiality and completes daily reconciliation reports to ensure charges are entered correctly.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Services Representative for the Crystal Lake clinic to support multi-specialty services (Neurology, Endocrinology, Interventional Pain) in a full-time capacity. You’ll greet patients, verify insurance, collect co-pays, and register patients while coordinating scheduling and test requests within a patient-first environment.

As part of the Northwestern Medicine team, you’ll handle daily office duties, maintain accurate records, and uphold confidentiality