Patient Services Rep - ENT Dept

Tower Health; Philadelphia (Philadelphia County); On-site; USD 38,000 - 48,000; Full time

Job summary

St. Christopher’s Hospital for Children in Philadelphia is seeking a Patient Services Representative to handle patient registration, scheduling and customer service.

You will verify insurance details, process preauthorizations, collect copays and balances, and support clerical tasks within the EMR workflow. The role emphasizes friendly, courteous interactions with patients, families, and providers, with a schedule of Mon-Fri 7:45a–4:15p and a focus on accurate data entry and multitasking in a

Qualifications

• High school diploma or GED required; relevant experience may be considered.
• Experience in patient registration, scheduling or clerical tasks preferred.
• Familiarity with medical terminology is a plus.

Responsibilities

• Register patients and assist with scheduling and customer service.
• Verify insurance information and process preauthorizations.
• Collect copays and account balances; handle clerical tasks.
• Scan documents into EMR and support department operations.

Skills

Customer Service

Communication

Multitasking

Organizational Skills

Attention to detail

Interpersonal Skills

Clerical Skills

Medical Terminology

Phone/Multi-line

Education

High School Diploma or GED

Tools

Microsoft Office

EMR Navigation

Job description

Job Summary

The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

#STC

Qualifications

Schedule: Mon - Fri 7:45a - 4:15p

The scheduled start and end times require flexibility to meet the needs of the practice.

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant experience

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

About St. Christopher's Hospital for Children

St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.

St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.

In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home. Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Hospital Tour

About the Organization

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.