Patient Services Rep

RWJBarnabas Health

Jersey City (NJ)

On-site

USD 29,000 - 36,000

Full time

10 hours ago

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Benefits offered by this job

Paid Time Off (PTO)

Medical and Prescription DrugInsurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Sp

Wellness Programs

Voluntary Benefits (Pet Insurance)

Discounts Through Partners (e.g., NJ-

Job summary

RWJBarnabas Health is seeking a Patient Services Representative in Jersey City to deliver excellent patient experiences. You will handle check-in/out, appointment scheduling, and clerical duties in a busy office, while coordinating with insurance and maintaining accurate patient records.

The role emphasizes compassionate communication, organization, and teamwork in a patient-centered environment, with a Monday–Friday 8AM–4:30PM schedule.

Qualifications

High School Diploma or GED required.
Experience in medical receptionist or general office preferred.
Strong oral and written communication skills.
Spanish or Arabic speaking a plus.

Responsibilities

Check-in and check-out patients with professionalism and compassion.
Review schedules and ensure necessary information is available for visits.
Schedule appointments and coordinate follow-up visits.
Answer routine questions in person and by phone with excellent service.
Perform clerical tasks including copying, scanning, faxing, sorting and mail.
Organize patient health records and maintain documentation.
Coordinate with insurance providers for pre-authorizations as needed.
Protect patient privacy and contribute to a safe, efficient environment.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Teamwork

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

EMR systems

Medical terminology

Job description

Req #: 0000271374

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: New Margaret Hague Womens Hlth

Pay Range: $21.07 - $26.22 per hour

Location: 116 Newark Ave, Jersey City, NJ 07302

Job Title: Patient Services Rep

Location: LSA / NMH

Department Name: New Margaret Hague Womens Hlth

Req #: 0000271374

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

As a Patient Service Representative (PSR), a typical day might include the following:

Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
Scheduling patient appointments and coordinating follow-up visits as needed.
Answering routine questions in person and over the telephone while providing exceptional customer service.
Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
Creating, maintaining, filing, and organizing patient health record information.
Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

This role might be for you if:

You are passionate about delivering excellent customer service and creating a positive patient experience.
You communicate clearly and compassionately with patients, families, and team members.
You stay organized and can effectively manage multiple priorities in a fast-paced environment.
You pay close attention to detail and value accuracy in your work.
You work well independently and collaboratively as part of a team.
You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Spanish or Arabic speaking would be a plus.

Please advise the schedule for this role is Monday through Friday, 8AM-4:30PM with hours subject to change based on practice’s needs.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.