Patient Services Receptionist

Urology Specialists; Matthews (NC); On-site; USD 32,000 - 44,000; Full time

Job summary

Urology Specialists of the Carolinas is seeking a Patient Services Receptionist to join our clerical team. You will perform scheduling, handle copays, deductibles and patient balances, and assist with check-in and check-out in a medical setting.

You’ll verify demographics and insurance in the EMR, answer inquiries about benefits, and help manage provider calendars and referrals for new and follow-up patients, while triaging incoming calls to keep the office running smoothly.

Qualifications

• High school diploma or GED required.
• Experience handling insurance verification, prior authorization, and patient collections preferred.

Responsibilities

• Schedules appointments, takes copays and balances, and assists with check-in/check-out.
• Verifies demographic and insurance information and scans into EMR.
• Responds promptly to questions about benefits, balances, and authorizations.
• Manages provider calendars and referrals to ensure scheduling of new and follow-up patients.
• Handles incoming calls and triages messages for prompt staff notifications.

Skills

Insurance verification

Patient collections

Medical office software

Telephone etiquette

Education

High school diploma or GED

Job description

Description

About Us

Urology Specialists of the Carolinas is one of the largest independent urology groups in the country, proudly serving patients across the Carolinas. Following the merger of three leading regional urology practices, we have become a dynamic, physician-led organization with more than 70 providers dedicated to delivering exceptional, comprehensive urologic care while preserving the values of independent, physician-driven medicine.

With a strong foundation and decades of trusted care, our team continues to grow to meet the needs of our patients and communities.

Position Summary

We are seeking a Patient Services Receptionist to join our expanding clerical team of dedicated professionals. The ideal candidate will be a compassionate, detail-oriented individual with a commitment to patient care, teamwork, and clerical excellence.

Responsibilities

• Performs clerical duties in a medical setting, such as scheduling appointments, taking copays, deductibles and patient balances, and assisting with check-in and check-out.
• Verifies and updates demographic and insurance information; scans identification and insurance information into EMR
• Responds to inquiries about benefits, balances, and authorizations in a timely and professional manner
• Manages provider calendars, ensuring referral or authorization requirements are met; supports scheduling of new and follow-up patients
• Manages incoming calls and triages messages; ensures all staff are promptly notified of all patient arrivals, cancellations, and schedule changes

Requirements

Qualifications

• High school diploma or GED required
• Experience handling insurance verification, prior authorization, and patient collections preferred

Why Join Us?

• Be part of one of the largest and most respected independent urology organizations in the Southeast
• Collaborative, physician-led culture focused on quality and innovation
• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and advancement

Join Our Team

If you’re passionate about patient care and looking to grow your career within a supportive and respected organization, we’d love to hear from you.