Patient Services Coordinator – Medical Reception

Urology Specialists; Charlotte (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Urology Specialists of the Carolinas is seeking a Patient Services Receptionist to join our clerical team, handling front-desk tasks, patient check-in, copays, and scheduling in a busy medical practice. You will verify demographics and insurance, assist with authorizations, manage calendars, respond to inquiries about benefits, and ensure smooth patient flow from arrival to departure.

The ideal candidate is detail-oriented, compassionate, with high school diploma and experience in medical office

Qualifications

• High school diploma or GED required.
• Experience handling insurance verification, prior authorization, and patient collections preferred.

Responsibilities

• Performs clerical duties in a medical setting, such as scheduling appointments, taking copays, deductibles and patient balances, and assisting with check-in and check-out.
• Verifies and updates demographic and insurance information; scans identification and insurance information into EMR
• Responds to inquiries about benefits, balances, and authorizations in a timely and professional manner
• Manages provider calendars, ensuring referral or authorization requirements are met; supports scheduling of new and follow-up patients
• Manages incoming calls and triages messages; ensures all staff are promptly notified of all patient arrivals, cancellations, and schedule changes

Skills

Insurance verification

Prior Authorization

Patient collections

Education

High School Diploma or GED

Job description

Urology Specialists of the Carolinas is seeking a Patient Services Receptionist to join our clerical team, handling front-desk tasks, patient check-in, copays, and scheduling in a busy medical practice. You will verify demographics and insurance, assist with authorizations, manage calendars, respond to inquiries about benefits, and ensure smooth patient flow from arrival to departure.

The ideal candidate is detail-oriented, compassionate, with high school diploma and experience in medical office