Patient Services Pro II: Mentor & Revenue Cycle Expert

Mercy; Springfield (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to process Self Pay accounts receivable and assist patients with payment resolutions. The role includes mentoring peers, leading education sessions, and continually developing skills within the department to support high-volume processing while adhering to Mercy standards.

You will learn workflows, policies, and procedures to ensure accurate processing, timely communications with peers, patients, and other departments, contributing to Mercy's

Qualifications

• High School degree or equivalent required.
• 1 year Revenue Cycle experience preferred.
• Basic Excel, Word, keyboarding; healthcare billing and Epic knowledge preferred.

Responsibilities

• Process Self Pay accounts receivable and assist patients with payment resolutions.
• Mentor peers, conduct education sessions, and learn workflows/policies to support department needs.

Skills

Excel

Word

Keyboarding

Customer service

Communication

Education

High School diploma or equivalent

Tools

Epic

Job description

Mercy is seeking a Patient Service Representative to process Self Pay accounts receivable and assist patients with payment resolutions. The role includes mentoring peers, leading education sessions, and continually developing skills within the department to support high-volume processing while adhering to Mercy standards.

You will learn workflows, policies, and procedures to ensure accurate processing, timely communications with peers, patients, and other departments, contributing to Mercy's