MRM Patient Service Rep I - FT/Remote

Mercy; Springfield (MO); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy in Springfield, MO is seeking a staff member to process Self Pay accounts receivable, working with patients to determine payment resolution while supporting department tasks from scanning documents to processing loan payments.

The role emphasizes learning workflows, policies and Mercy standards to ensure accurate processing, timely communications, and collaboration with peers, patients, and other departments.

Qualifications

• Education: High School Degree or equivalent.
• Experience: Prior Revenue Cycle Management preferred.
• Healthcare billing or insurance experience preferred but not required. Excellent communication and customer service skills.

Responsibilities

• Process Self Pay accounts receivable by state.
• Work with patient accounts to determine resolution to obtain payment.
• Scan documents and process loan payments as needed.
• Learn workflows, policies and procedures to ensure accurate processing and timeliness.

Skills

Communication skills

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

Excel

Word

Job description

Find your calling at Mercy!

Position performs to process accounts according to the state they are in the Self Pay accounts receivable.The tasks include working with patients accounts to determine resolution to obtain payment.The role is flexible with all the tasks in the department from scanning documents to processing a loan payment. The incumbent will be asked to continuously develop their skills in the department to serve where the volume of processing is needed. It is the role of this position to learn the workflows, policies and procedures to ensure accurate processing, timeliness, and communications in aiding peers, patients, and other departments.Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

• Minimum Required Qualifications
• Education: High School Degree or equivalent.
• Experience: Prior Revenue Cycle Management preferred.
• 43
• Other Skills and Knowledge: Prefer the following: Basic Excel, Word, Computer and Keyboarding Skills.Healthcare billing or insurance experience preferred but not required. Excellent communication and customer service skills.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.