Healthcare Patient Dining & Experience Manager

Sodexo; Providence (RI); On-site; USD 62,000 - 80,000; Full time

Job summary

Sodexo, in partnership with CharterCARE, is seeking a Patient Services Manager 1 in Providence, RI. You will lead patient meal service programs and mailroom operations, aiming to deliver exceptional service, safety, and regulatory compliance in a hospital setting.

You will coach staff, manage scheduling, and promote a hospitality-driven culture focused on patient experience. This role blends operational leadership with service excellence and requires a proactive, people-focused approach.

Qualifications

• Associate degree or equivalent experience.
• Experience guiding frontline teams in service-driven operations.
• Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.

Responsibilities

• Oversee patient dining operations and mailroom services.
• Lead service quality, safety, and patient satisfaction initiatives.
• Coach and develop frontline staff and manage scheduling.
• Ensure regulatory compliance in healthcare settings.

Skills

Frontline leadership

Patient dining workflows

Food safety

Staff scheduling

Onboarding

Quality monitoring

Patient engagement

Operational coordination

Education

Associate degree

Job description

Sodexo, in partnership with CharterCARE, is seeking a Patient Services Manager 1 in Providence, RI. You will lead patient meal service programs and mailroom operations, aiming to deliver exceptional service, safety, and regulatory compliance in a hospital setting.

You will coach staff, manage scheduling, and promote a hospitality-driven culture focused on patient experience. This role blends operational leadership with service excellence and requires a proactive, people-focused approach.