Patient Services Leader: Dining & Mailroom Ops

Sodexo; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care

401(k) Plan with Matching

Paid Time Off

Career Growth Opportunities

Job summary

Sodexo is seeking a Patient Services Manager 2 for MedStar Georgetown University Hospital in Washington, DC. You will oversee mailroom services alongside patient dining operations, ensuring efficient workflows and regulatory compliance while delivering a consistently positive experience for patients, staff, and visitors.

The role focuses on people leadership, service quality, and operational coordination in a high-volume healthcare environment, with responsibilities for staffing, training, and

Qualifications

• Must have experience guiding frontline teams in service-driven operations.
• Knowledge of patient dining workflows and infection control basics.
• Staff scheduling, onboarding, and day-to-day operational coordination.

Responsibilities

• Oversee mailroom services and patient dining operations in a hospital setting.
• Lead frontline teams, set direction, and ensure regulatory compliance.
• Manage performance evaluations, pay reviews, and hiring decisions.
• Drive service quality, safety, and patient satisfaction initiatives.

Skills

People leadership

Frontline team guidance

Operational coordination

Patient engagement

Service excellence

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Patient Services Manager 2 for MedStar Georgetown University Hospital in Washington, DC. You will oversee mailroom services alongside patient dining operations, ensuring efficient workflows and regulatory compliance while delivering a consistently positive experience for patients, staff, and visitors.

The role focuses on people leadership, service quality, and operational coordination in a high-volume healthcare environment, with responsibilities for staffing, training, and