Patient Services Navigator — Front Desk & Insurance

Ally Medical; Buda (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Ally Medical is seeking a Patient Service Representative to assist patients with services, explain policies, and support health care decisions. This role requires accurate data entry, insurance verification, and collecting payment at time of service.

You will maintain patient records in the EHR, handle signing forms, and ensure privacy compliance. A High School diploma and at least one year of clerical experience are required; CPR/BLS certification is also required.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of clerical/support experience.
• CPR/BLS certification is required.

Responsibilities

• Provides front office registration duties such as collecting patient demographic information, inputting insurance information, verifying benefits, and acquiring signatures on ER consent forms.
• Enters all patient information into the EHR and billing software and completes the records by scanning all signed documents and medical reports in patient files.
• Maintains patient records for a set period as required by DSHS in the appropriate area.
• Provides medical records to other providers as requested; upon completion of authorization to release information signed by the patient.
• Logs payment and cash receipts as required through Square while maintaining the cash drawer during shift.
• Maintains accurate records for the billing office through the payment log regarding TOS payments and payer information.

Skills

Medical terminology

Active listening

Basic computer knowledge

Detail oriented

Multitasking

Education

High School Diploma/GED

Clerical experience (1+ years)

CPR/BLS Certification

Job description

Ally Medical is seeking a Patient Service Representative to assist patients with services, explain policies, and support health care decisions. This role requires accurate data entry, insurance verification, and collecting payment at time of service.

You will maintain patient records in the EHR, handle signing forms, and ensure privacy compliance. A High School diploma and at least one year of clerical experience are required; CPR/BLS certification is also required.