Patient Services Navigator

Us Oncology Inc; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

Alliance Cancer Specialists is seeking a courteous, energetic Patient Services Coordinator for the Bux-Mont team. The role welcomes patients, manages calls, supports clinical staff, and ensures a patient-centered experience in a fast-paced healthcare setting.

Onsite position with strict HIPAA compliance, ongoing e-learning, and a focus on accuracy, service quality, and professional communication with patients and staff.

Qualifications

• High school diploma or equivalent required.
• Minimum 18 months medical front office experience, including insurance forms and scheduling software.
• Proficiency with Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Warmly greet patients, visitors, and family members in a professional manner.
• Check in patients and promptly notify clinical staff of arrivals.
• Provide required paperwork and assist with completion; collect co-pays and balances.
• Answer calls, screen inquiries, route calls, and relay messages clearly.
• Schedule outside consults and scans after physician orders and insurance approval.
• Maintain patient demographics and insurance information; ensure lobby organization.
• Strictly follow HIPAA and complete required e-learning within 90 days.

Skills

Medical front office experience

Microsoft Office proficiency

Multitasking and adaptability

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Alliance Cancer Specialists is seeking a courteous, energetic Patient Services Coordinator for the Bux-Mont team. The role welcomes patients, manages calls, supports clinical staff, and ensures a patient-centered experience in a fast-paced healthcare setting.

Onsite position with strict HIPAA compliance, ongoing e-learning, and a focus on accuracy, service quality, and professional communication with patients and staff.