Patient Services Coordinator

US Oncology Inc.; Sellersville (Bucks County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Plan

Paid Time Off

Day Shift Only

No Evenings

No Weekends or Major Holidays

Job summary

An established industry player in oncology is seeking a compassionate Patient Services Coordinator to join their dynamic team. This full-time role involves welcoming patients, managing appointments, and providing essential administrative support in a fast-paced clinic environment. The ideal candidate will thrive in a detail-oriented role, demonstrating excellent communication skills and a commitment to quality service. With a comprehensive benefits package and a focus on work-life balance, this position offers a rewarding opportunity to make a meaningful impact in the lives of patients while working in a supportive and collaborative team atmosphere.

Qualifications

• High school diploma required; some office experience preferred.
• Proficiency with computer systems and Microsoft Office required.

Responsibilities

• Greets and checks in patients, informs clinical staff of arrivals.
• Collects and files patient forms, updates insurance information.
• Schedules appointments and provides patients with details.

Skills

Customer Service

Communication Skills

Detail-oriented

Adaptability

Proficiency in Microsoft Office

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Alliance Cancer Specialists, the largest community-based oncology practice in Southeastern PA, is growing our Operations team! We are seeking a full-time Patient Services Coordinator. The perfect candidate will be a compassionate, detail-oriented individual excited to join our hardworking team here at Alliance. This position will be located in our Sellersville Practice with possible travel to our Doylestown practice.

Top Reasons To Work for Alliance Cancer Specialists:

Comprehensive benefits package for full-time employees including:

• Medical, Dental, Vision, Life, and Disability insurance
• 401k Plan
• Paid Time Off
• Highly competitive pay
• Day shift only. No evenings.
• No weekends or major holidays.

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages.
• Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
• Other duties as requested or assigned.
• May type memos and forms.

Qualifications

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required. Must successfully complete required e-learning courses within 90 days of occupying position.

Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.

Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.

Commits to Quality: Emphasizes the need to deliver quality products and/or services.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.