Pre- Services Coordinator

The US Oncology Network; Trevose (PA); On-site; USD 42,000 - 55,000; Full time

Job summary

Alliance Cancer Specialists in Trevose, PA is seeking a compassionate Pre-Services Coordinator to be the first point of contact for patients, guiding them through scheduling and registration with professionalism.

This role involves medical scheduling, insurance verification, collecting demographics, and ensuring HIPAA compliance while delivering outstanding service to patients, families, providers, and staff.

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) years of medical scheduling, patient registration, or medical receptionist experience.
• Experience working with insurance verification and medical scheduling systems.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Answer incoming calls and assess patient scheduling needs.
• Schedule new patient appointments with the appropriate provider.
• Provide patients with appointment details, directions, and pre-visit instructions.
• Obtain and enter patient demographic and insurance information accurately.
• Verify insurance eligibility, benefits, co-pays, and authorization requirements.
• Coordinate with clinical staff and triage nurses to accommodate scheduling requests.
• Follow up with patients regarding missing insurance information, medical records, and test results.
• Maintain accurate scheduling records and call logs.
• Ensure compliance with HIPAA and patient confidentiality requirements.
• Deliver exceptional customer service to patients, families, providers, and staff.

Skills

Medical scheduling

Insurance verification

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft Office

Job description

Overview

Alliance Cancer Specialists is seeking a compassionate, detail-oriented, and customer-focused Pre-Services Coordinator to join our team in our Admin.Office located in Trevose, PA. In this important role, you will be the first point of contact for many patients, helping them navigate the scheduling and registration process with professionalism, empathy, and efficiency.

If you enjoy helping others, thrive in a fast-paced healthcare environment, and have experience with medical scheduling and insurance verification, we encourage you to apply.

What You’ll Do

• Answer incoming calls and assess patient scheduling needs.
• Schedule new patient appointments with the appropriate provider.
• Provide patients with appointment details, directions, and pre-visit instructions.
• Obtain and enter patient demographic and insurance information accurately.
• Verify insurance eligibility, benefits, co-pays, and authorization requirements.
• Coordinate with clinical staff and triage nurses to accommodate scheduling requests.
• Follow up with patients regarding missing insurance information, medical records, and test results.
• Maintain accurate scheduling records and call logs.
• Ensure compliance with HIPAA and patient confidentiality requirements.
• Deliver exceptional customer service to patients, families, providers, and staff.

Required Qualifications

• High school diploma or equivalent.
• Minimum of three (3) years of medical scheduling, patient registration, or medical receptionist experience.
• Experience working with insurance verification and medical scheduling systems.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong communication, organizational, and multitasking skills.

Preferred Qualifications

• Associate degree in Business, Finance, Healthcare Administration, or a related field.
• Revenue cycle experience.
• Knowledge of oncology practice operations and provider scheduling.

The Ideal Candidate

• Adapts quickly to changing priorities and patient needs.
• Demonstrates a high level of professionalism and accountability.
• Takes pride in delivering accurate, high-quality work.
• Maintains a positive attitude while working in a busy healthcare setting.
• Builds trust through compassionate and respectful patient interactions.

Why Join Alliance Cancer Specialists?

At Alliance, you’ll be part of a mission-driven team that’s making a real difference in the lives of patients. We offer a supportive work environment, opportunities for growth, and a commitment to excellence in oncology care.