Patient Services Navigator

LE0010 Stanford Health Care; Newark (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Stanford Health Care seeks a Customer Navigation Agent to assist patients and their families by phone, guiding them to services and appointments across SHC campuses. You will provide clear directions, verify times, and help navigate the complex health system while maintaining confidentiality and compassionate service.

Key duties include assisting with interpreter needs, scheduling referrals, and directing inquiries to the appropriate departments.

Qualifications

• High school diploma or GED required.
• 1 year of customer-service experience preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Respond to incoming calls from patients and visitors with clear verbal and written instructions.
• Assist in locating services, facilities, or patients and verify appointment times.
• Coordinate with interpreters as needed and refer to appropriate offices for in-depth assistance.

Skills

Basic PC Skills

Communication

Customer service

Cross-cultural competency

Healthcare systems

Conflict resolution

Professional boundaries

Medical terminology

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Job description

Stanford Health Care seeks a Customer Navigation Agent to assist patients and their families by phone, guiding them to services and appointments across SHC campuses. You will provide clear directions, verify times, and help navigate the complex health system while maintaining confidentiality and compassionate service.

Key duties include assisting with interpreter needs, scheduling referrals, and directing inquiries to the appropriate departments.