Patient Concierge & Navigator I (Non-Clinical)

Stanford Health Care; California; On-site; USD 53,000 - 60,000; Part time

Job summary

Stanford Health Care in Palo Alto, CA is seeking a Customer Navigator I to support patients, families, and visitors with wayfinding and information in a fast-paced hospital setting.

The role emphasizes non-clinical navigation, empathy, confidentiality, and teamwork. Flexibility to assist with various tasks and adhere to C-I-CARE standards is essential for daily operations and patient experience.

Qualifications

• Basic computer skills including Windows and MS Office.
• Experience providing customer-facing support in fast-paced environments.
• Familiarity with hospital workflows and patient navigation is a plus.

Responsibilities

• Greet and assist patients, families, and visitors in a welcoming manner.
• Provide directions and escorts within the facility.
• Verify appointment times and locations to ensure accurate guidance.
• Respond to general inquiries and connect visitors to appropriate resources.
• Escalate complex concerns to appropriate departments per procedures.
• Maintain confidentiality and privacy of patient information.

Skills

Basic computer skills

Epic familiarity

Customer service

Education

High school diploma or GED

Job description

Stanford Health Care in Palo Alto, CA is seeking a Customer Navigator I to support patients, families, and visitors with wayfinding and information in a fast-paced hospital setting.

The role emphasizes non-clinical navigation, empathy, confidentiality, and teamwork. Flexibility to assist with various tasks and adhere to C-I-CARE standards is essential for daily operations and patient experience.