Patient Navigation Specialist

Stanford Health Care; Newark (CA); On-site; USD 36,079 - 40,611; Full time

Job summary

Stanford Health Care is seeking a Customer Navigation Agent to provide frontline support to patients and families by phone, helping locate services, confirm appointments, and coordinate access to SHC resources. The role emphasizes clear communication, confidentiality, and compassionate assistance, including guidance on transport, parking, and language assistance when needed.

Education: high school diploma; experience: 1 year in customer service.

Qualifications

• High school diploma or GED equivalent.
• One year in a customer-service position.
• Basic PC Skills (Windows, Outlook, Excel, Word).
• Strong communication, customer service, interpersonal skills and cross-cultural competency.

Responsibilities

• Responds to incoming calls from patients and visitors; provides clear and concise verbal and written instructions; assists in locating services, facilities or patients; verifies time and place of appointments; guides guests to SHC facilities and coordinates with interpreters as needed.
• Provides information about campus shuttles, transportation options, and parking at SHC campuses.
• Communicates patient and guest concerns to the appropriate department for facilitation, and records summaries where applicable.
• Facilitates scheduling of physician appointments through referral to the appropriate office; assists in navigating the SHC system.
• Provides practical assistance and emotional support to patients, families, and staff while maintaining confidentiality and professionalism.
• Responds to inquiries from patients, relatives and referring physicians on services available at SHC, providing accurate information in a timely fashion.

Skills

Customer service

Communications

Basic PC skills

Cross-cultural

Education

High school diploma or GED

Job description

Stanford Health Care is seeking a Customer Navigation Agent to provide frontline support to patients and families by phone, helping locate services, confirm appointments, and coordinate access to SHC resources. The role emphasizes clear communication, confidentiality, and compassionate assistance, including guidance on transport, parking, and language assistance when needed.

Education: high school diploma; experience: 1 year in customer service.